NEW FTC RoleAccount ManagerCreweSalary Experience DependentRole OverviewWe are seeking a proactive and customer-focused Account Manager to manage and grow a portfolio of client accounts. The successful candidate will be responsible for maintaining strong client relationships, driving revenue growth, and leveraging Salesforce CRM to manage pipelines, track performance, and deliver insights. Key ResponsibilitiesClient Relationship Management
1. Build and maintain strong, long-term relationships with key client stakeholders
2. Act as the primary point of contact for assigned accounts
3. Understand client needs, objectives, and business challenges
4. Conduct regular client meetings, reviews, and check-ins
Revenue Growth & Account Development
5. Identify and drive upsell and cross-sell opportunities
6. Manage account plans to achieve revenue and growth targets
7. Support renewals and contract negotiations
8. Monitor account performance and proactively address risks
Sales & Pipeline Management (Salesforce)
9. Use Salesforce to manage opportunities, pipeline, and forecasting
10. Maintain accurate, up-to-date client and deal records
11. Generate reports and dashboards to track account performance
12. Ensure data quality and CRMpliance
Delivery & Service Oversight
13. Collaborate with internal teams to ensure successful delivery of products/services
14. Monitor service performance against SLAs and KPIs
15. Manage and escalate issues to ensure timely resolution
Reporting & Insights
16. Prepare and deliver account performance reports and QBRs (Quarterly Business Reviews)
17. Analyse client data to identify trends, risks, and growth opportunities
18. Provide feedback to internal teams on client needs and market trends
Key Skills & ExperienceEssential
19. Proven experience as an Account Manager, Client Manager, or similar role
20. Hands-on experience using Salesforce CRM (pipeline management, reporting, dashboards)
21. Strong relationship management and stakeholder engagement skills
22. Excellentmunication, negotiation, and presentation skills
Desirable
23. Experience managing enterprise or strategic accounts
24. Familiarity with sales methodologies (, MEDDICC, Challenger, SPIN)
25. Experience working in [insert industry,, IT services, SaaS, consulting]
26. Strong analytical and data interpretation skills
Key Performance Indicators (KPIs)
27. Revenue growth and account retention rates
28. Pipeline accuracy and forecast reliability
29. Client satisfaction (CSAT / NPS)
30. CRM data quality and Salesforce adoption
31. Upsell and cross-sell performance
Personal Attributes
32. Highly organised with strong attention to detail
33. Customer-centric and solution-oriented
34. Proactive and results-driven
35. Able to manage multiple accounts and priorities
36. Strong collaborator and team player
#4798611 - Martin Boulton