Ready to take the next step in your IT leadership career?
Join a fast-growing, people-first MSP that invests heavily in technology, culture and career progression.
This is your chance to lead a talented 3rd Line support team, drive service excellence and grow your own skills in a modern, high-energy environment.
💼 The Role
As Service Desk Team Leader, you will:
🔹 Lead daily operations across the Managed Service Desk
🔹 Own escalations, SLAs, XLAs & major incidents
🔹 Coach & develop 1st–3rd Line engineers
🔹 Improve processes, documentation & service quality
🔹 Work closely with senior technical teams (Cloud, Network, Security)
🔹 Deputise for the Head of Service Desk when needed
🔹 Build strong relationships with customers & internal teams
✨ What You Need
✔ MSP experience
✔ Solid technical grounding (Networking, Server, Cloud, Security, Modern Workplace)
✔ Confident communicator & natural people leader
✔ Certifications like AZ-104, AZ-305, CCNA/CCNP, VCP, VMCE (bonus, not essential)
What’s on Offer
💷 £45,000–£55,000
🏡 Northampton (Hybrid) – 3 days office / up to 2 days home (after probation)
🕥 Monday–Friday | 10:30–19:00
🏢 Modern office near the M4 + onsite parking
📱 Latest tech kit (iPhone, laptop, monitors, etc.)
🎉 Social, fun, supportive culture
🏆 Incentives – holidays, vouchers, lunches, spot prizes
❤️ Subsidised health & medical
🌴 25–30 days holiday + bank holidays + optional unpaid leave
📈 Clear progression plan + training + mentorship
If you're a motivated leader who loves developing teams and delivering great service — this one’s worth a look.
Apply now or message me directly and we can set up a confidential call to discuss your next move!