Dynamics CRM Support Analyst - Northampton (Hybrid) - £35K
A Dynamics CRM Support Analyst with good customer/technical support experience is required for a growing software company in Northampton. The Dynamics CRM Support Analyst will act as a key point of contact for CRM incidents, service requests, and system enhancements to external customers as well as providing internal support to colleagues.
You will be in the office 3 days a week and work from home on Tuesdays and Fridays. The working hours are normally 9am - 5pm but for 2 days a week your working hours will be 12pm - 8pm to provide IT support to colleagues in the US site.
Key Skills:
* At least 18 months experience in service/customer support experience
* Proficient experience of windows servers, Office 365 and Microsoft tools.
* Good experience with CRM Ticketing System (Dynamics is more desirable)
* Experience with JIRA and ITIL is desirable
* Experience mentoring junior/graduate IT support analysts is beneficial
Key Responsibilities:
1. Provide 1st and 2nd line support to external customers as well as providing internal support to colleagues in both the UK and USA.
2. Troubleshoot, analyse, and resolve CRM/service incidents and system issues
3. Manage service requests, enhancements, and minor configuration changes
4. Liaise with stakeholders in different departments to understand ...