Responsibilities
* You will focus on understanding and documenting the client problems and requirements, and provide managed service solutions to address them
* You will drive the proposal development process from managed services solution strategy discussions through solution design, pricing, proposal document preparation and pitching to internal account leadership teams and clients
* You will lead efforts to drive proactive proposals by working with clients and account leadership teams to identify potential managed services offerings
* You will have an opportunity to leverage technology innovations like AI/Machine learning(ML) to bring cutting edge solutions into the IT operations landscape
* You will drive the contract preparation process from strategy discussions through contract preparation and negotiations
* You will identify and qualify new opportunities through working with leads and account leadership, and create value propositions which can be reused in pursuits and client pitches
* You will articulate the differentiators and value of the service line to client stakeholders
* You will focus on delivering competitive commercial models
* You will identify patterns across regions and build reusable assets including proposal templates, assessment frameworks, commercial models, etc.
* You will be involved in community initiatives to mentor team members, streamline operations, share and grow knowledge
Qualifications
* You have 15+ years experience in working on tech solutions and creating proposals
* You have strong experience in managed services with hands on exposure of working with AI technologies
* You have experience in at least one of these areas: legacy modernization, data ops, customer experience and AI
* You have experience with putting together proposals that respond to customer requirements and win work
* You have solid experience in defining operating model for support coverage and distribution of teams according to the business needs
* You have experience in proposing contract terms and conditions to answer most questions regarding contract interpretation
* You have closely worked with various internal teams including business development, demand/sales, delivery, service lines, You understand the importance of stakeholder management and can easily liaise between clients and other key stakeholders throughout project, ensuring buy-in and gaining trust along the way
* You are resilient in ambiguous situations and can adapt your role to approach challenges from multiple perspectives
* You dont shy away from risks or conflicts, instead you take them on and skillfully manage them
* You coach, mentor and motivate others and you know how to influence teammates to take positive action and accountability for their work
* You are adept at influencing others and always advocate for technical excellence while being open to change when needed
* You are a proven leader with a track record of encouraging teammates in their professional development and relationships
* Cultivating strong partnerships comes naturally to you; You understand the importance of relationship building and how it can bring new opportunities to our business
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