Role: Service Delivery Manager
Location: Basingstoke
Duration: 6 Months
Day rate: £600 Inside Ir35
Active DV clearance required
Mandatory skills:
* Oversee end-to-end delivery of IT services across infrastructure, support functions and in close collaboration with the customer.
* Ensure services are delivered in line with agreed SLAs, KPIs, and compliance requirements.
* Monitor service performance metrics, analyse trends, and generate detailed reports for internal and client review.
* Act as the main point of contact for the customer regarding service delivery and performance.
* Manage incident, problem, and change management processes in accordance with ITIL best practices.
* Coordinate with internal IT teams (e.g., infrastructure, development, support) to resolve issues and implement improvements.
* Drive service improvement initiatives based on performance data, customer feedback, and technology developments.
* Manage vendor relationships and third-party service providers where applicable.
* Support IT governance, compliance, and audit-related activities as required.
Your experience
1. Strong experience in IT service delivery, IT operations, or client-facing IT roles.
2. Strong understanding of IT service management frameworks (ITIL v3 or v4 certification preferred).
3. Experience with ITSM tools such as ServiceNow, Jira Ser...