Correspondence and Appeals Officer - Parking Enforcement
We are recruiting on behalf of a London local authority for an experienced Correspondence and Appeals Officer to join their Parking Enforcement team on a contract basis.
In this role, you will be responsible for managing all incoming and outgoing correspondence related to Penalty Charge Notices (PCNs), including representations and appeals. This is a key position requiring strong attention to detail, excellent communication skills, and a sound understanding of enforcement processes.
Key Responsibilities:
·Handle written correspondence from motorists, enforcement agents, and stakeholders concerning PCNs, permits, and related matters
·Process formal representations and appeals in line with statutory requirements and council procedures
·Review case files, evidence, and documentation to assess appeals and draft accurate, impartial responses
·Sort, index, and scan incoming correspondence; process payments in accordance with financial protocols
·Ensure all decisions comply with Traffic Management legislation, data protection laws, and internal policies
·Maintain accurate case records and contribute to performance reporting
·Work collaboratively with internal departments and external partners including Chipside, enforcement agencies, and adjudication services
·Provide clear, empathetic, and professional responses to public queries to support confidence in the enforcement process
You must have Parking experience to be considered for this position
What you need to do now:
If you are interested in this role and fit the criteria above, please send us your application today. If you have any questions about the vacancy, please contact Phoebe at Carrington West on 02393 876043 / phoebe.kingston@carringtonwest.com
Footnote:
If you feel that you are right for this job technically, but the rate, location or seniority does not suit you specifically then please still feel free to send us your CV. We constantly recruit for jobs very similar to this one at all levels UK Wide. We are always keen to chat with you discreetly about your employment situation.
Even if you are happy in your current job for now, we always welcome calls from Highways, Traffic & Parking professionals keen to make their introductions for future months or years. Our specialist team has a combined 70+ years' experience in this market. Please call Phoebe at Carrington West on 02393 876043 for more information.
By applying for this position you are agreeing for Carrington West to hold and process your personal data in accordance to our Data Protection Policy. Your data will be shared with third party clients specifically relevant to any roles you have applied for. If at any stage you wish to withdraw your consent please contact us.
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