37.5 hours per week – weekend work will be introduced in the future.
Hybrid – Work from home and our Toddington office.
At Moto, we believe in fostering a supportive and empowering workplace where everyone has the opportunity to thrive. If you're passionate about delivering quality, love problem-solving, and enjoy being part of an award‑winning team that values collaboration, we'd love to welcome you!
We're shaping the future of motorway rest stops, and we want you to be part of this exciting journey.
Position
As a 1st Line Service Delivery Analyst, you will play a vital role in ensuring our IT systems run smoothly, offering friendly and efficient support to our colleagues across our sites and offices.
Responsibilities
* Be the friendly first point of contact for IT queries, ensuring colleagues feel supported.
* Provide exceptional customer service with patience and a problem‑solving mindset.
* Manage IT requests, troubleshoot issues, and elevate where necessary.
* Work efficiently to resolve technical incidents remotely.
* Ensure accurate ticket logging and maintain clear communication on progress.
* Support 2nd/3rd line escalations when required.
* Keep systems running smoothly by maintaining detailed technical records.
Qualifications
* Experience with Windows Desktop (10/11) in a business environment.
* Strong troubleshooting skills for technical faults.
* Knowledge of Active Directory administration and Microsoft 365 applications.
* Experience in business application support.
* EPOS (Electronic Point of Sale) experience is a bonus.
Flexible Working Arrangements
We offer flexible working arrangements, including options to adjust your hours, work compressed schedules, or follow a fixed shift pattern to support your work‑life balance.
Benefits
* Competitive salary & bonus – up to 10% bonus.
* Generous time off – 25 days holiday.
* Exclusive discounts – up to 60% off for you, your partner, and loved ones.
* Inclusive benefits – enhanced maternity, paternity, pension, sick pay & life assurance.
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