We are seeking a Business Intelligence Analyst to build and maintain dashboards, reports, and analytics that power compliance, variance tracking, and operational efficiency. You’ll blend strong SQL and Power BI/Tableau expertise with business acumen to produce actionable insights for leaders across the organization.
Key Responsibilities
* Develop Metrics & Dashboards: Create and maintain interactive dashboards in Power BI / Tableau; provide real-time insights on compliance, variances, and operational performance; automate reporting processes to improve efficiency.
* Data Analysis & Reporting: Write SQL queries to extract, clean, and analyze data from multiple sources; identify trends, anomalies, and performance gaps; present findings to stakeholders and leadership with actionable recommendations.
* Compliance & Variance Monitoring: Track key compliance metrics and ensure adherence to internal/external regulations; monitor operational variances, providing root cause analysis and suggestions for resolution; collaborate with cross-functional teams to improve data accuracy and reporting integrity.
* Business Support & Strategy: Partner with leadership to define KPIs and performance benchmarks; provide data-driven insights to support decision-making and strategic initiatives; work with EPMO, Finance, and Operations to ensure seamless data integration.
Qualifications & Skills
Must-Have
* 2-5 years of experience in Business Intelligence, Data Analysis, or a related field.
* Knowledge of Jira, ServiceNow, or other ITSM tools.
* Strong analytical skills with a data-driven approach to problem-solving.
* Ability to communicate insights clearly to non-technical stakeholders.
Nice-to-Have
* Proficiency in SQL (query optimization, joins, stored procedures, etc.).
* Hands-on experience with Power BI / Tableau (dashboard development, DAX, visualizations).
* Experience in compliance tracking or risk analysis.
* Familiarity with financial services or payment processing environments.
What Success Looks Like (First 90 Days)
* Stand up baseline compliance & variance dashboards/KPIs with agreed definitions.
* Deliver at least one automated reporting pipeline reducing manual effort.
* Establish a lightweight data quality regimen and surface key data issues.
* Produce stakeholder-ready insight briefs that inform operational decisions.
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