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Are you looking for a position where you can make a difference, constantly learn new things, and be at the forefront of technology, working as part of the Aviva family?
Responsibilities
The Role:
Solus Repair Consultants are pivotal in our customers' stories, working in partnership with our skilled production team to achieve the best outcomes. Reporting directly to the site Production Lead, it is our Solus Repair Consultants who record and estimate all repair information while safeguarding customer satisfaction.
* Carry out computerized estimates using Audatex
* Communicate with customers to provide repair information and an indication of completion time
* Compile all relevant information and complete supporting documentation
* Record all estimate/repair information on the Advance system
* Monitor the progress of the vehicle through the repair process
* Negotiate estimates with the Aviva Engineer when required
* Discuss claim-related issues with the Aviva Engineers
* Identify opportunities for non-insurance related repairs
* Conduct mobile and drive-by estimates
* Maintain and secure allocated equipment
* Assist other team members as required
Qualifications
Desirable qualifications and experience:
Proven experience or knowledge of working in the automotive repair industry
* ATA Accredited
* Customer service skills – experience delivering high-quality service to customers
* Planning and organizational skills
* Flexibility and adaptability managing workflow across multiple departments/specialisms
* Valid driving license
Who are Solus and what can they do for you?
Solus is one of the largest body repair groups in the country, wholly owned by Aviva, employing over 1,000 expert people across 25 UK locations, having repaired over 700,000 vehicles in the last 15 years.
* Group income protection with access to a GP and medical advice 24 hours per day for yourself and your family
* Our excellent benefits and rewards packages
* Competitive employer-matched pension contributions
* Discounts on Aviva products and services
* Savings and benefits schemes
* Discounts and schemes for electric vehicle purchases for all employees
* Holding several main manufacturer approvals – Jaguar, Land Rover, Mercedes Benz, BMW, Mini, and Volkswagen
* Recognized for industry awards, customer service, apprenticeships, and IT systems
* Links with Thatcham for the best products and training in the UK
* Various locations, hours, and working patterns to suit our customers, business, and you
We are inclusive and encourage applications from people with diverse backgrounds and experiences. We want individuals who can grow with us, and we are committed to supporting your development.
This is an excellent time to join a rapidly growing business and help shape the future.
What next?
Please apply online. Our recruitment team will contact you within 7 days.
You may have experience as a Bodyshop Technician, Mechanical Technician, Vehicle Technician, ATA, Body Repairs, MET Technician, Panel Beater, Vehicle Mechanic, Vehicle Mechanical Technician, MET Fitter, Bodyshop Vehicle Technician, Automotive Technician, Estimator, VDA, Vehicle Damage Assessor, etc.
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