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MKM operates throughout the UK with 130+ branches and a central support function based in Hull.
Due to continuing expansion, additional IT Support Specialists are being sought to work as part of the IT Helpdesk and wider IT Team, to assist users with all manner of queries, requests and problems.
This role is highly user facing and involves dealing with people from all areas and levels of the business. A high degree of customer focus and team working is required. Good interpersonal skills are essential.
The ideal candidate will:
* Be experienced in supporting end users within a multi-site IT environment
* Be keen to assist, friendly, and customer focused
* Be great at understanding and resolving problems
* Have a knowledge and wider awareness of IT systems and processes
General Duties
* Assist with all manner of IT issues, including desktop, application, telecoms, printing, networking and site communications, either in person, over the phone or by remote control
* Help troubleshoot and manage the resolution of issues with the assistance of third-party providers
* Take ownership of, prioritise and keep users informed of issue progress
* Coordinate the supply and installation of equipment
* Help to administer, maintain and monitor IT systems
* Assist with projects
Key Skills
* Have excellent Microsoft Windows desktop and general IT support knowledge
* Be able to support mobile phones and devices
* Good written skills – recording and updating issues clearly and concisely
* Ability to learn and absorb new systems and processes quickly
* Familiarity with support administration tools,. ticketing systems, MS Active Directory, MS server
* Experience within the builders’ merchant sector or other similar business
* Experience in supporting Apple MACs
* Experience in supporting phone systems, network troubleshooting
This role is based at Stoneferry Road in Hull but occasional travel to other sites may be required. The candidate will need a flexible approach to working hours as the IT Helpdesk Team provide support to the business during all its opening hours.
Benefits include Competitive salary package, performance related bonus, Substantial employee discount, Contributory pension scheme, perkbox discounts, financial planning support, holiday accrual on length of service, free parking, cycle to work scheme, enhanced maternity/ paternity pay, mental health support and employee assistance program.
MKM is the leading independent builders’ merchant in the UK, and we were established in 1995.
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