Customer Care Operative
Location: Dorset
Salary: up to £35,000 PA + van + fuel + pension
Type: Permanent
PW Construction are seeking a skilled Customer Care Operative/Multi-Trader to deliver high-quality repairs and making good works to new, occupied domestic properties on various developments across Dorset and East Devon. Our client are one of the UK's largest housebuilding groups and can offer long term job security and continuous work.
Key Responsibilities:
Carry out a broad range of remedial and warranty works within occupied and unoccupied new-build homes.
Undertake multi-trade tasks such as carpentry, joinery, basic plumbing, patch plastering, tiling, decorating, mastic work, and minor electrical repairs (within competency).
Handle issues efficiently and complete works to a high standard, ensuring compliance with internal quality expectations.
Liaise with customers professionally, updating them on work progress and ensuring minimal disruption within their home.
Work closely with the Customer Care team to schedule appointments, report completed works, and escalate any issues requiring specialist attention.
Maintain accurate records of materials used, completed tasks, and time spent on jobs.
Ensure all work is carried out safely, adhering to health and safety guidelines, risk assessments, and method statements.
Skills & Experience:
Proven experience in a maintenance, multi-trade, aftercare role within residential construction or property services.
Strong proficiency in several core trades (e.g., carpentry, plumbing, plastering, tiling, decorating).
Ability to deliver high-quality workmanship with a keen eye for detail.
Excellent communication and customer service skills, especially when working in occupied homes.
Ability to work independently, problem-solve on site, and manage workloads effectively.
Competent understanding of health and safety requirements.
Full UK driving licence is essential.
Benefits:
Competitive salary - up to £35,000 (DoE)
Company vehicle and fuel card
Tools, uniform, and PPE provided
Employee Benefits Platform – giving you access to high-street discounts, wellbeing support
Life Cover & Contributory Pension
This role is being handled by Dan at PW Construction Recruitment.
Please apply with your CV