Overview
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Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people.
Today Moss is more than a menswear brand, we are “Styling individuals for moments that matter”. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know‑how and considered clothing made for life as we all live it now.
Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us this is about working Collaboratively and using Agility to forge a clear path ahead to achieve lasting success, whilst leaving a positive impact. Embracing our values strengthens.
Purpose of the Role
You are an inspirational role model who plays a key role assisting the Store Manager in leading all aspects of store performance. You will continually guide, motivate, ensuring all colleagues are equipped and committed to deliver performance through a consistent customer journey creating an environment to succeed. You are an ambassador for the Brand, an expert in product, systems and processes with a strong background in retail management. You will possess people skills and a high level of operational efficiency and commercially drive the business forward.
Key Responsibilities
* Lead the store by delivering an outstanding in-store customer experience, embedding the Moss Essential Steps of Service, actively greeting, listening, and offering bespoke advice while selling in a professional and passionate way.
* Support the Store Manager in driving productivity by modelling an environment where the team strives to achieve and exceed one transaction per hour.
* Lead and develop the team; conduct regular coaching and feedback sessions focused on personal development and KPI achievement to foster a high-performance culture.
* Utilise sales and customer data to inform interactions, ensuring decisions enhance customer satisfaction and store performance.
* Participate in management reviews to discuss, analyse, agree, and implement plans for commercial and operational initiatives.
* Follow People processes and support the colleague lifecycle from recruitment to absence management in collaboration with People Team.
* Assist with recruitment of Sales Associates and collaborate with People Team for recruitment of Key Holders and Team Leaders.
* Oversee key seasonal cycles to align processes with market demands and ensure operational continuity.
* Manage deliveries and stock handling in a timely manner, adhering to stock control procedures to minimise stock loss and stockouts.
* Deliver and maintain high Visual Merchandising standards, both sartorial and commercial, as part of the customer experience.
What You'll Need to Succeed
Technical:
* Experience in retail operations and customer service; knowledge of global fashion trends and inclusive tailoring.
* Knowledge in data analytics, using sales and performance insights to drive store success and improve customer experiences.
* Experience in creating diverse and brand-aligned visual displays.
* Understanding of retail business growth strategies.
About You
* Reflects the aesthetic of Moss through personal style and presentation.
* Committed to continuous self-improvement, efficient time management, multi-tasking, and resilience in adapting to challenges.
* Emotional intelligence that fosters inspiration and guidance, with strong communication and relationship-building skills.
* Consistently embodies Moss's core values and behavioural competencies in daily responsibilities and interactions.
* Employee Discount: 70% discount across all our stores.
* Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
* Refer a Friend: Reward for successful referrals for Managers with a £500 bonus.
* Season Ticket Loan: Financial support for commuting.
* Cycle to Work Scheme: Encouraging eco-friendly travel.
* Discounted Gym Membership with PureGym.
* Life Insurance: Providing peace of mind for colleagues.
* Ongoing Development: Tailored to suit your career ambitions from day one.
* Access to Moss Learning: Online platform for skill enhancement.
* Employee Hub: Easy access to benefits, recognition, wellbeing, and updates.
* New Baby Gift: Celebrating personal milestones.
Moss is unable to offer visa sponsorship. Applicants must have the right to work in the UK at the time of application. We are not able to support visa applications or future sponsorship.
Miscellaneous
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Sales, Customer Service, and Management
* Industries: Retail and Retail Apparel and Fashion
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