The world is yours with Meli
Joining Meli is to embark on a journey without borders, where your potential to grow, learn, and inspire has no limits. Its knowing that the world is yours that you can build your career across multiple destinations, all while being part of one warm, supportive, and passionate family.
Guest Experience Agent
Department: Front Office / Guest Experience
Location: Meli London Kensington, SW7 4PE
Hotel: Meli Collection
Package: £27580 per annum + Service Charge
About the Hotel
Meli London Kensington, a proud member of the Meli Collection, is an elegant boutique hotel offering refined service in one of Londons most prestigious neighbourhoods. Blending tradition and avant-garde design in pure English style, the hotel delivers a sophisticated experience through beautifully appointed rooms, suites, and highly personalised service.
Whats in it for you?
Global career opportunities across more than 350 hotels worldwide
Exclusive hotel rates for you, your friends & family with Meli Hotels Worldwide
Service charge
Company pension scheme
Refer-a-friend bonus (£500 after successful completion of probation)
28 days holiday including public holidays
Health cash plan & discounted dental cover with HSF
Unlimited access to Melis global e-learning platform
High-street discounts through Perks at Work
Payday parties and team celebrations
Mission
As a Guest Experience Agent, you will be the face of our hotel and the heart of our guest journey. From arrival to departure, you will create memorable first impressions and deliver a seamless, personalised experience, ensuring every guest feels valued, cared for, and inspired to return.
Key Responsibilities Guest Experience Excellence
Deliver exceptional customer service with professionalism, warmth, and attention to detail
Anticipate guest needs and personalise each stay to exceed expectations
Manage VIP arrivals, including preparation, coordination, and room escorting
Support Reception, Luggage Porters, and other departments during peak periods
Handle guest enquiries and resolve complaints efficiently and with care
Maintain a calm, professional approach during emergencies, following hotel safety procedures
Work closely with the Guest Experience Manager to continuously elevate service standards
What were looking for
A proactive team player with a positive and professional attitude
Strong attention to detail and a genuine passion for guest satisfaction
Fluency in English (Spanish language skills are an advantage)
Exceptional customer service and communication skills
Eligibility to work in the UK is essential
Because belonging to the great Meli family is being VIP
At Meli, our people are at the heart of everything we do. From the most junior roles to senior leadership, everyone is valued for their unique contribution. We are all Very Inspiring People, united by our passion, warmth, and commitment to excellence and that includes you.
Our Commitment to Diversity & Inclusion
We are proud to be an equal opportunity employer. We actively promote diversity, inclusion, and equality across our teams, creating a respectful and supportive workplace for all. We believe our differences make us stronger and help shape a more responsible and sustainable future.
If you want to be a Very Inspiring Person, apply now and start your journey with Meli.
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