Overview
About the Role: As a Customer Care Specialist, you will be the first point of contact for customers, providing outstanding support and resolving inquiries related to energy accounts. You’ll play a key role in ensuring customer satisfaction across various touchpoints while adhering to industry regulations and company policies.
Location: Richmond, Melbourne
Pay Rate: $35 per hour + super
Work Arrangement: Hybrid working model after training
Key Responsibilities
* Respond promptly to inbound customer inquiries via phone, email, and online platforms.
* Investigate and resolve issues such as billing disputes, payment concerns, service interruptions, and usage inquiries.
* Assist with account setup, updates, service transfers, payment arrangements, and disconnections/reconnections.
* Explain billing details, process payments, and address pricing-related questions.
* Promote customer retention through friendly and professional engagement.
* Maintain accurate customer records and update systems with relevant information.
* Provide on-the-floor support to new hires and participate in quality assurance processes.
What We’re Looking For
* Have excellent interpersonal skills and a genuine passion for delivering exceptional customer service.
* Be comfortable working collaboratively in a team environment with shared goals.
* Demonstrate strong organizational ability and attention to detail in handling multiple tasks effectively.
* Possess good computing skills (MS Office proficiency) and telephone etiquette suitable for a call center environment.
* Prior experience in the energy sector or electricity retailing is highly regarded but not essential.
Why Join Our Client?
* Work in a growth-focused, dynamic, and supportive environment.
* Enjoy hybrid working arrangements after completing training at the Richmond office.
* Competitive pay rate of $35 per hour plus superannuation.
* Opportunity to contribute to improving processes and delivering top-tier customer care.
Aboriginal and Torres Strait Islander Peoples are encouraged to apply. To apply please click apply or contact Kandice Kerr on 61 3 8628 2130 or kandice.kerr@robertwalters.com.au for a confidential discussion.
#J-18808-Ljbffr