Job Overview: This is an exciting opportunity within the Credit Team! If you excel at being ‘customer focused’ and are driven by helping customers who may find themselves in financial hardship, you could make a significant contribution to the business’ success whilst also ensuring good customer outcomes. Key Responsibilities: Reporting to the Credit Team Leader, you’ll be: •Providing helpful and solution focused professional support to customers who may be vulnerable and experiencing financial hardship. •Communicating with customers and 3rd parties via different channels, including written and verbal contact. •Monitoring new customer applications and assessment of credit on customers’ accounts and making ‘customer focused’ decisions. •Effectively manage customers’ personal accounts and supporting them when they need it most. •Liaising with other Customer Service departments. •Identifying and effectively supporting vulnerable customers’ Skills and Experience: No previous credit experience is necessary; however, you’ll be driven to finding solutions, be customer focused and have good self-discipline. You will also need to demonstrate excellent written and verbal communication skills and ideally have already undertaken Damart’s Service Training. An empathetic approach and good listening skills are essential, as is excellent knowledge and experience of using Microsoft Office Outlook, Excel and Word. You will enjoy making decisions to help and support your customers, whilst being self confident, enthusiastic and flexible with a willingness to learn. A DBS check may be required for the successful candidate (a requirement as the business in regulated by the Financial Conduct Authority [FCA]) What We Offer: Generous holiday entitlement Auto-enrolment pension scheme Onsite free parking Subsidised canteen 50% Damart colleague discount on own brand products Wellness programme, rewards, and recognition schemes Peace of Mind Benefit / Death in Service