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General information
Job Posting Title: Team Performance Leader
Date: Saturday, February 17, 2024
City: Blackpool
Country: United Kingdom
Working time: Full-time
Description & Requirements
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Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK, we employ around 5,000 people to deliver impactful services, including assessments, health services, employability programmes, and specialist support.
The Team Performance Leader is a supervisory role within Operations, reporting to the AC Manager. The role involves managing daily productivity and quality performance of a team of AC-based employees, including Clinical Standards Leads, HCPs, and/or AC Administrators. Responsibilities include performance management, workflow allocation, and ensuring service level targets are met. The role supports the AC Manager in overseeing operations and may involve interacting with customers regarding escalated queries and complaints. This position does not involve conducting assessments or clinical activities.
Key responsibilities include:
1. Supervising a team of HCPs and/or AC Administrators to meet output and quality targets
2. Setting personal goals for staff using the CHDA Performance Management Framework
3. Delivering team objectives and performance through performance management methods
4. Reporting on productivity and quality performance
5. Managing performance processes for admin staff
6. Communicating objectives and performance results
7. Leading daily team meetings
8. Resolving or escalating team issues and complaints
9. Collaborating with the AC Manager to develop best practices
10. Working with Clinical Standards Leads on clinical questions and communicating resolutions
11. Mentoring and coaching admin employees for quality and career development
12. Managing absences proactively
13. Performing other duties as required
Qualifications and skills include:
* Demonstrated supervisory and leadership skills
* Ability to collaborate and drive a performance culture
* Supervisory skills to ensure output and quality expectations
* Effective workload management and time productivity
* Accuracy and adherence to procedures and standards
* Customer-focused with good communication skills, adaptable to audiences
* Professional demeanor in stressful situations
* Ability to motivate and inspire a team
* Commitment to continuous improvement
* Experience with AC Administrator functions at a CHDA centre or similar is helpful but not essential
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