Background of department/role
Are you passionate about delivering an outstanding university experience? Do you enjoy solving problems and supporting others in a collaborative, forward-thinking environment?
We are looking for a SITS Support Officer to join our newly established Digital Products Directorate at Canterbury Christ Church University. This is an exciting opportunity to play a key role in supporting essential systems that underpin the student lifecycle.
Responsibilities
* Provide first-line support for the SITS student records system, assisting staff across the university with queries, troubleshooting issues, and ensuring a seamless user experience.
* Work closely with Student and Academic Services (SAS) and IT teams to maintain data quality, improve processes, and support system users effectively.
* Assist in training users and delivering training materials that enable users to work efficiently and independently.
* Contribute to wider Digital Products initiatives and projects beyond core support responsibilities, helping to drive continuous improvement across the service.
Qualifications
* Strong commitment to delivering high-quality support and an excellent user experience for SITS users.
* Proactive approach to understanding user needs, keeping knowledge and guidance accurate, up to date, and aligned with evolving business processes.
* Excellent communication skills, able to communicate clearly and effectively to a range of stakeholders.
* Collaborative mindset, willing to work closely with colleagues across teams to support business needs and improve processes.
* Adaptability, willingness to learn and curiosity.
How you will work
We are committed to supporting flexible methods of working wherever possible. This role is Flexible and connected (Professional Services). Campus attendance will vary on a day-to-day basis and across the year, but must purposefully align to the needs of our students, staff, and stakeholders.
Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. In certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may limit the overall number of interviews offered to disabled and non-disabled people.
Employment Visa Clarification
According to the UK Government Points Based System, this position does not fulfil the requirements for sponsorship under the Skilled Worker Route application.
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