The Specialist, Conflicts Management (New Business Intake) will be the subject matter expert for a team providing the Conflicts Management Service to In-Market personnel, including Partners and office staff, identify and analyze possible conflicts of interest for new business; monitor and manage the Conflict Management Request queue volumes, and ensure the Service Level Agreement (SLA) for Conflicts Management is maintained and exceptional service is provided. To assist in team performance, planning and management, employee morale, learning, and professional development.
Main responsibilities:
* Act as a Subject Matter Expert, assist the team and management in responding to technical queries relating to the identification and analysis of conflicts of interest for new business purposes
* Conflicts Management Request queue management, including adherence to SLA, monitoring and reporting on Key Performance Indicators
* Collaborate and work closely with the Conflicts Management functional lead and other Conflict Management Team Leads and Specialists across the Centers to expand the service offering and deliver a positive and successful team
* Liaise with and support NBI Managers, internal stakeholders, and NBI team members across the Centers
* Contribute to the development of a strategy to ensure high team morale and team building
* Lead pilot/testing teams for troubleshooting both tech upgrades and new conflict policies
* Delivering training and upskilling of new team members
* Perform QMS audits, identify trends and training needs of team members
* Work with NBI leadership and Risk Management, the Director of PRPC (Office of General Counsel), and other Firm stakeholders as required to meet and exceed business needs and expectations
Skills and experience:
* A bachelor's or Master's Degree in a related discipline
* Previous conflicts of interest experience in a legal or professional services environment
* Exceptional problem-solving, critical thinking, and analytical skills
* Excellent time management, organizational, and administrative skills
* Proven ability to multi-task and work well under pressure, prioritize workloads, and meet tight deadlines
* Highly self-motivated and proactive approach
* Able to work well with others and to build strong relationships with multiple stakeholders quickly via telephone and videoconference
* An outstanding and confident communicator who can deal confidently, tactfully, and appropriately with people at all levels of the organization
* Highly credible and persuasive
* Comfortable working within a large and complex, matrixed environment with multiple stakeholders and interest groups
* A self-starter who can get things done without the need for detailed direction
* Must be able to think strategically, but also willing and able to roll his/her sleeves up and do whatever is needed to achieve key business objectives, diving into detail where necessary
* Total commitment to excellence and the provision of first-class support
* Willing to go the extra mile to provide outstanding client/stakeholder service
Working at Baker McKenzie Belfast Center:
Baker McKenzie is the world's leading law firm with offices all over the world. Our Belfast Center is home to over 400 colleagues in both legal and professional services.
We offer one of the best workplace benefits packages in the industry, featuring comprehensive private health cover, income protection, life assurance, and a comprehensive employee assistance plan. These and a host of other benefits make us one of the most desirable companies to work for in Belfast.
Baker McKenzie is an Equal Opportunity Employer. We are committed to promoting diversity and inclusion for all. Our unique international culture is reflected in the drawing together of a worldwide family of individuals from diverse cultures and backgrounds in all of our offices. We encourage the best people - regardless of race, religion or belief if any, gender, gender identity, disability, sexual orientation or age - to fulfill their professional aspirations with us. We are committed to ensuring an inclusive and accessible experience for all candidates.