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We are currently seeking a Project Coordinator to join our Project Management Office.
In this role, you will be a key support coordinator in our dynamic and growing environment, focusing on presales engagements and projects for the delivery of Professional Services in IT Networks, Infrastructure, and Systems. You will manage the entire process for PS presales and installation engagements, serving our account management teams and customers. This includes planning and managing projects, which typically range from short-term engagements of less than 5 days to small projects lasting between 5 and 20 days, including scheduling.
Your responsibilities will involve becoming a primary customer contact, understanding their requirements, allocating suitable resources, and producing all necessary documentation. You will use a ticketing system to manage requests and communication, working within defined KPIs, OLAs, and SLAs. Ensuring adherence to internal quality and cost objectives, your work will be driven by a customer service mentality. Additionally, you will provide administrative support to project and programme managers on larger deployments, ensuring that appropriate project governance and controls are maintained.
In addition to the above description you will :
* Plan, monitor, and coordinate presales engagements, T&M, and Small Works projects.
* Assist on larger deployments or programmes required by the PMO.
* Follow PMO methodologies and processes, including:
* Acting as the main PMO and internal point of contact for assigned projects.
* Allocating resources and creating high-standard documentation.
* Adhering to OLAs and SLAs.
* Updating tickets promptly and reporting progress.
* Managing project records and stakeholder relationships.
* Identifying and escalating risks/issues early.
* Ensuring customer satisfaction and compliance with company policies.
* Managing 3rd party suppliers' engagement and deliverables.
* Provide cover for teammates during absences.
* General administrative support and ad-hoc tasks as directed, including diary management
* Provide support to teammates, cover absences as and when required
The above list is not exhaustive, and additional tasks may be required within the scope of the role as directed by the PMO Manager.
Required Skills and Experience for this role include:
* Previous and demonstrable experience within a fast-paced PMO environment as a project coordinator or contact centre environment.
* Proven experience engaging with stakeholders, end users, end customers courteously and efficiently to provide information and resolve issues.
* Adaptable to change and has the ability to learn and use different inhouse bespoke software and up to date and current PMO tools
* Ticketing system experience, strong diary and calendar entry skills
* Fluent in English - Written and Spoken
Desired Skills and Experience,
* Previous experience within an IT Services environment or b2b.
* Previous experience within an IT services environment or working with Sales teams
Qualifications and Training
Required
* Ideally Prince2 Foundation (or similar Project Management certification)
* GCSEs or equivalent in Maths and English
* Proficiency in Microsoft Office applications (e.g. Outlook, Excel, Word, PowerPoint)
* ITIL Foundation
Working Pattern
This role will be based in either our Hemel Hempstead HQ.
A hybrid working pattern is expected 3 days in the office/ 2 WFH.
Monday to Friday 09h00 to 17h30.
This position is a fixed-term 12-month contract to cover an employee taking maternity leave.
To find out more about us IT Infrastructure Solutions | CAE Technology Services
Please note that candidates applying to this role need to live and work in the UK at the time of application and should not require additional sponsorship.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Contract
Job function
* Job function
Project Management
* Industries
IT Services and IT Consulting
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