Do you value development? Are you looking for a new challenge? We have an opportunity for a Voids and Allocations Officer to join the team working across Mid Devon based from our Head Office in Tiverton. Our benefits include:
1. Competitive rate of pay
2. Generous annual leave entitlements
3. A flexible benefits scheme including access to discounted shopping (online and high street) and events
4. Discounted leisure memberships
5. DBS check
6. Employee Assistance Programme
7. Excellent training and development opportunities leading to nationally recognised qualifications
8. Monday to Friday (except following the 8 bank holidays and Christmas)
9. Free parking at site
As an Allocations Officer your duties will include but are not limited to:
10. Advertise, shortlist and allocate Mid Devon Housing properties in accordance with the Devon Home Choice scheme.
11. Conduct viewings and pre vacate inspections in our properties across the Mid Devon area.
12. Work with prospective tenants to ensure that they are able to sustain their new tenancies. undertaking affordability assessments and signposting or making referrals to other agencies as needed.
13. Carry out sign up appointments with new tenants ensuring they understand the tenancy conditions and organising handover of the keys.
14. To undertake various administrative tasks in relation to the allocations process ensuring all records are accurate and up to date.
15. Process mutual exchange applications in accordance with relevant legislation to support our tenants wishing to transfer to an alternative property.
At Mid Devon District Council, Tiverton we value: Pride, People, Performance and Partnerships.
About you:
16. Excellent communication and mediation skills are essential
17. An ability to solve problems is also important
18. You must be able to organise your own workload
19. You need experience in housing management and/or a customer focussed service
20. You must have an understanding of landlord and tenant obligations
21. You will have a clear customer focus and a flexible approach
22. You will have good people skills with a passion for making a difference