<div><h3>Senior Customer Relationship Manager</h3><p>£30,000 - £35,000 + Hybrid Working + Excellent Benefits</p><p>Coventry / Warwickshire Area</p><p>Are you passionate about building strong customer relationships and delivering exceptional service? If you enjoy solving problems, analysing data, improving processes and acting as a trusted partner to your customers, wed love to hear from you.</p><p>Our client is a successful and growing B2B organisation looking to appoint a Senior Customer Relationship Manager to join their commercial team. This is far more than a traditional customer service position. Acting as an internal Account Manager, youll take ownership of a portfolio of key customer accounts, becoming their trusted point of contact and ensuring they receive an outstanding customer experience at every stage of their journey.</p><p>Working closely with both customers and internal stakeholders, youll proactively identify opportunities to improve service levels, resolve challenges, strengthen relationships and support long‑term account success.</p><h3>Key Responsibilities</h3><ul><li>Managing a portfolio of customer accounts and building long‑term relationships</li><li>Acting as the primary point of contact for customer enquiries and escalations</li><li>Investigating and resolving complex operational and service‑related issues</li><li>Producing customer reports and analysing account performance data</li><li>Identifying trends, risks and opportunities for continuous improvement</li><li>Working closely with Account Managers to support customer retention and growth</li><li>Supporting invoicing, account administration and commercial activities</li><li>Contributing to a collaborative and high‑performing team culture</li></ul><h3>About You</h3><p>We’re keen to speak with individuals who have experience in:</p><ul><li>Customer Relationship Management</li><li>Internal Account Management</li><li>Commercial Customer Service</li><li>Client Services</li><li>Business Support or Commercial Operations</li></ul><p>You’ll also possess:</p><ul><li>Excellent communication and relationship‑building skills</li><li>Strong problem‑solving and analytical ability</li><li>High levels of organisation and attention to detail</li><li>Good commercial awareness
</li><li>Strong Microsoft Excel skills</li><li>A proactive, solutions‑focused approach</li><li>A full UK driving licence</li></ul><h3>What’s On Offer?</h3><ul><li>Salary of £30,000 - £35,000 depending on experience</li><li>Hybrid working following successful completion of probation</li><li>Excellent benefits package</li><li>Genuine responsibility and autonomy</li><li>Exposure to key customer accounts</li><li>A supportive and collaborative working environment</li><li>Long‑term career opportunities within a growing business</li></ul><p>If you’re looking for a role where you can make a genuine impact, build meaningful customer relationships and become an integral part of a successful commercial team, we’d love to hear from you.</p></div>