Job Overview
We are recruiting a Temporary Staffing Coordinator to join our Temporary Staffing Team at North Bristol NHS Trust. The role involves shift work across a 7‑day week, including bank holidays and weekend duties, and requires strong support of temporary staffing across both clinical and non‑clinical departments within the Bristol Hospital Group.
Key Responsibilities
* Act as the first point of contact for temporary workers, hiring managers, matrons, department heads and divisional heads via telephone and email.
* Manage the service inboxes on a rotational basis, providing prompt and professional responses to bank workers and stakeholders.
* Maintain strong communication channels with various wards and departments throughout the Trust.
* Maintain relationships with agencies, liaising daily to allocate unfilled bank duties as required.
* Receive bookings from wards and departments to fill temporary gaps, ensuring accurate system records.
* Establish and maintain effective relationships with bank staff, wards and departments, ensuring shift requests are filled timely and cost‑effective.
* Offer basic advice to callers about recruitment, cancellation and pay issues.
* Participate in regular team meetings to review service delivery and plan future direction.
* Ensure compliance with Trust policy, procedures, and bank and agency controls.
Ideal Candidate
* Strong communication skills and ability to confidently communicate with key stakeholders.
* Previous call‑centre experience is an advantage.
* Experience in an NHS setting is desirable but not essential.
* Flexible working approach.
* Business administration qualification or equivalent experience.
* Experience of working in an office setting.
* Evidence of good communication skills.
* Experience of using IT packages & systems.
Person Specification – Essential Criteria
* Business administration qualification or equivalent experience.
* Experience of working in an office setting.
* Evidence of good communication skills.
* Experience of using IT packages & systems.
Equality and Inclusion
North Bristol NHS Trust is an anti‑discriminatory organisation committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all under‑represented groups. For applicants requiring disability support, please contact 0117 414 1151.
Application Information
Please note that the application process may close early once sufficient applications have been received. If you have not received communication after three weeks, please assume your application was unsuccessful. North Bristol NHS Trust does not reimburse interview travel expenses.
All successful applicants will undergo pre‑employment checks before commencing the role.
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