Housing Options Advisor – South West London Local Authority
Are you passionate about making a real difference in people’s lives? We are seeking a proactive and empathetic Housing Options Advisor to join our South West London local authority team. This is a rewarding opportunity to play a key role in preventing homelessness and supporting residents to access sustainable housing solutions.
Responsibilities
* Interview and assess individuals who are homeless or at risk of homelessness.
* Determine statutory duties under the Housing Act 1996 (Part 7, as amended).
* Provide clear, lawful advice to applicants and negotiate housing solutions.
* Collaborate closely with landlords, partner agencies, and internal teams to prevent homelessness wherever possible.
* Investigate homelessness applications and prepare detailed case notes and decision letters.
* Participate in outreach initiatives such as advice surgeries.
* Manage a diverse caseload with initiative and flexibility.
Qualifications
* Strong understanding of housing legislation.
* Excellent communication skills.
* Ability to manage a diverse caseload and work independently.
* Commitment to fairness, customer care, and positive outcomes.
* Proactive, empathetic, and customer‑centred approach.
How to Apply
To apply, please submit your application today. If you have any questions about the vacancy, you can contact us for further information.
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