Contract Support – Canary Wharf – Up to £40,000 per annum
Are you an experienced Contract Support professional looking for your next challenge within Facilities Management?
If so, this could be the ideal opportunity for you.
We are currently recruiting for an experienced Contract Support to join a well-established Facilities Management company based in Canary Wharf. This role supports one of the company’s key contracts, delivering a consistently high standard of service within a fast-paced FM environment.
The Role The successful candidate will have a proven background in Facilities Management and Contract Support. You will play an important role in the day-to-day operation of the contract, working closely with the Helpdesk Manager and wider FM team.
Your responsibilities will include helpdesk coordination, contract administration, financial support, and stakeholder communication, ensuring the smooth delivery of services across the site.
Hours & Details
Monday to Friday
8:00am – 5:00pm
Permanent position
Salary up to £40,000 per annum
Hybrid working (1 day working from home)
Location: Canary Wharf
Important: Candidates must have previous experience in a similar Contract Support role and be available to start immediately.
Responsibilities & Duties
Act as the first point of contact for Facilities Management enquiries via phone and email, providing a professional and responsive service.
Manage and monitor the FM Helpdesk inbox, ensuring all reactive and planned maintenance requests are logged, tracked, and closed accurately.
Schedule and coordinate reactive maintenance and helpdesk call-outs, allocating work to engineers in line with priorities and SLA requirements.
Open, update, and close jobs on CAFM systems while maintaining high levels of data accuracy and compliance.
Review incoming jobs throughout the day and allocate work accordingly to ensure efficient workflow management.
Raise, process, and track purchase orders in line with financial and contractual procedures.
Process and reconcile supplier invoices, matching against purchase orders and completed works while resolving any discrepancies.
Monitor and manage Work in Progress (WIP), chasing outstanding works, approvals, and financial closures to support accurate cost reporting.
Issue and close planned and reactive maintenance visits, ensuring works are financially and operationally completed.
Support contract financial administration, including cost tracking, accruals, and month-end reporting.
Raise corrective maintenance tasks following PPM completion to maintain service continuity.
Liaise daily with engineers, subcontractors, and management teams to progress works and resolve issues.
Support Office and Contract Managers in the administration and delivery of contractual objectives.
Respond to internal and external queries in a timely and professional manner.
Organise and manage workload effectively to ensure operational and financial tasks are completed within required timescales.
Requirements
Proven experience in a Contract Support role
Previous experience working within Facilities Management
Strong general administration and organisational skills
Experience using CAFM systems
Interested?
If you are interested in this opportunity, please send your CV to Stacey at CBW Staffing Solutions