Customer Team Leader
Location: Eccleshall Road Loggerheads, Market Drayton, TF9 4NX
Pay: £14.48 per hour
Contract: 28 hours per week + regular overtime, permanent, part time
Working pattern: A mix of opening, closing, and mid‑day shifts, with flexibility across the week including at least 2 evening shifts and 1 weekend shift. Either Friday after 6pm, any shift on Saturday, or Sunday. Availability to discuss further at interview.
Must be aged 18+ to authorise age‑related sales.
Position Summary
As a Customer Team Leader you will lead a small team in a fast‑paced Co‑op store, helping to deliver essential services to your community. Depending on the store, this may involve working in the post office, bakery, supporting online services, or home delivery drivers. You will play a key role in making life easier for customers.
What you’ll do
* Own the day‑to‑day running of the store by leading the team on your shift
* Motivate, coach, and support your team to deliver great service and efficient operations
* Work hands‑on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
* Support store performance through merchandising, stock accuracy, and HR processes
* Champion Co‑op through community engagement and membership growth
What you’ll bring
* Passion for people and leadership
* The ability to work flexibly and lead by example
* Skills in retail, merchandising, or team management (experience not essential)
Why Co‑op?
* Full training and career development resources
* 30% discount on Co‑op products in store
* Flexible access to pay as you earn it
* Up to 10% pension contributions
* 36 days of holiday (pro‑rata, including bank holidays)
* 24/7 access to GP appointments and colleague support programme
* Market‑leading policies to help you through life's big moments
A place you'll belong
We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong. We proudly participate in the Disability Confident scheme and offer adjustments during the recruitment process. Our inclusive policies support a diverse and inclusive team that reflects the communities we serve.
Equal Employment Opportunity Statement
The Co‑op is an equal opportunity employer. We welcome applications from all candidates regardless of age, race, gender, religion, disability, or other protected characteristics.
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