Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.
The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for three consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.
Find out more about NELFT careers and what makes our Trust a great place to work, in this video
Job overview
An exciting opportunity has arisen for an experienced 8C consultant psychological professional to join the Here for Staff staff support service in NELFT. The post holder will manage, lead, co-ordinate and take overall responsibility for the work of psychological professionals in the Here for Staff Service. This will include leading on the delivery of a highly responsive and evidence-based service to staff members and teams, involved in patient safety incidents and to devise, in collaboration with multi-disciplinary team members, appropriate packages of care to support challenging and complex scenarios. The post holder will hold a clinical caseload and offer debriefings, post-incident case reviews and facilitate support to those attending complex and emotionally challenging patient safety groups, such as PSIG.
Main duties of the job
To manage, lead, co-ordinate and take overall responsibility for the work of Psychological Professionals in the Here for Staff Service. To include day to day operational management, guidance and support to the Psychological Professionals within the Here for Staff including management and clinical supervision, monitoring and maintaining high standards of service delivery and clinical leadership.To hold, monitor, manage and be accountable for a budget and ensure financial targets related to CQUINs are achieved.To contribute to the development and implementation of innovative recruitment, retention and career progression strategies, in line with the Trust’s workforce strategy and New Ways of Working, ensuring NELFT is considered an attractive employer for Psychological Professionals working in the Here for Staff Service.To ensure that there is equitable access to evidence-based psychological provision and that outcomes are systematically measured.Supporting debriefing at PSIG groups.Supporting managers to offer a consistent approach following a patient or staff safety incident.Providing support to staff following suicides, serious investigation processes and legal proceedings Ensuring a consistent model of supportive/debrief sessions following patient and staff safety incidents
Working for our organisation
Our Values 2025 - 2030
Working with our colleagues, patients and carers we have co-produced three new values that we aim to embed within our culture here at NELFT.
They are:
1. We are kind.
2. We are respectful.
3. We work together with our communities.
These three values help us to strive to provide the best care by the best people.
Probationary Period
This post will be subject to a probationary period.
Starting with Us
NELFT places great importance on new starters being properly welcomed into the Trust. All new starters will join the Trust on the first Monday of each month and undertake a comprehensive induction of up to two weeks, including mandatory training, systems training and the allocation of equipment. As part of the process, new starters will also have the opportunity to meet the executive team, senior managers, and attend several drop-in sessions focusing on engagement, health and wellbeing, and key processes. The induction will be held at our head office in Rainham, Essex.
High Cost Area Supplement - Outer London
This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (with a minimum of £4,313 to a maximum of £5,436 pro rata for part time).
High Cost Area Supplement - Fringe
This post also attracts payment for High Cost Area Supplement of 5% of the basic salary (with a minimum of £1,192 to a maximum of £2,011 pro rata for part time).
Detailed job description and main responsibilities
To manage a team of personnel working within the Here for Staff Service.
4. To work with the Deputy Director of Psychological Professions to ensure that services are monitored, reviewed and adapted to meet changing service user need and identified commissioning and reporting requirements.
5. To oversee the delivery of best possible clinical and care quality standards and objectives.
6. To have responsibility for implementing service changes when required, ensuring effective implementation with measurable outcomes and agreed timescales.
7. To ensure that systems are in place to monitor and respond to stakeholders’ feedback of services and ensure that service users, carers, relevant community organisations and other key stakeholders are involved in and influence key decisions on service development and continuous improvement.
8. To facilitate the development of clinical guidelines, protocols and patient-related policies in partnership with clinicians and other managers within the organisation to promote safe and effective patient care.
9. To participate in local and national clinical networks in order to promote evidence-based clinical developments that improve patient care.
Management of Resources
10. To work closely with the DDoPP to ensure the optimum running of services through effective deployment of resources, providing a framework for achieving best outcomes and objectives.
11. To be an authorised signatory for budgets, within the Trust agreed limits.
·To manage and oversee budgets, assisting in the delivery of annual cost improvement plans, identifying improved efficiencies through regular meetings with the DDoPP, Finance department and the Integrated Care Director.
12. To ensure that issues of equality and diversity are fully considered in service provision.
13. To oversee the ongoing implementation of the Trust’s information / data procedures throughout the service.
14. To work with colleagues to establish systems and practices within the service that deliver against key performance indicators and targets.
15. To ensure clinical services have robust risk management arrangements in line with organisational policy.
Human Resources Management
·To actively promote strong and effective leadership within a care quality structure that is built on the principles of open engagement, appreciative enquiry and learning.
·To develop and implement a leadership structure that safely devolves decision making close to the point of care delivery.
·To ensure that effective performance management structures are in place and that all staff have structured clinical and management supervision and an annual appraisal with a personal development plan.
·To ensure staff are compliant with their statutory and mandatory training and are provided with learning and development opportunities appropriate to the needs of the staff member and the service, within financial constraints.
·To ensure staffing levels and skill mix effectively meet the needs of the patients and the services and are within best practice guidelines and financial constraints.
·To ensure staff are treated fairly and consistently and within the operational policies and procedures applied in the organisation.
·To undertake disciplinary investigations when required.
Person specification
Professional
Essential criteria
16. UK Professional Registration as psychological professional
17. Minimum of 6 years recent post–qualification experience in a senior designated post within staff support or relevant service areas
Desirable criteria
18. Demonstrable evidence of undertaking service transformation within challenging and complex environments
Experience
Essential criteria
19. Training and experience in providing debriefing, rapid crisis support and trauma-specific interventions
20. Experience of managing services and experience of holding responsibility for developing new areas of work
Desirable criteria
21. Experience in managing complex team dynamics and highly developed conflict management skills
Benefits
We believe in bringing your authentic and best self to work, in order to deliver the best care to our patients. We are committed to supporting our employees holistically. Here is a snapshot of what is on offer at NELFT:
22. A long-standing and award-winning approach to equality and diversity with supportive networks for ethnic minority staff, staff with disabilities or long term/chronic conditions and LGBT staff.
23. A commitment to supporting colleagues to achieve a work life balance, through flexible working opportunities and our effortsto support our working parents and carers. This has resulted in us being recognised as a ‘Top 10 Family Friendly Employer’ from the Working Families Charity.
24. Proactive health and wellbeing support, including access to our employee assistance programme, staff psychological support, individual wellbeing conversations and a network of health and wellbeing ambassadors.
25. Detailed information about our wellbeing and benefits offer can be found in this link.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time hours or another flexible pattern.