Community Administrator – Coastal Community Nursing (Band 3)
Job Ref: 201-26-468-A | Location: Site Unit 4, Underground House, Town Truro | Salary: £25,760 – £27,476 per annum | Contract: Permanent | Hours: 37.5 per week (rotating 7 days, including weekends and bank holidays)
Job Overview
We are seeking an enthusiastic and experienced administrator to support the Coastal Community Nursing Team as part of the Community Nurse Team. The role involves managing referrals, maintaining electronic records, supporting staff with rosters, appointments, document management and liaising with patients, carers and other professionals. Work will include some weekend duties on a rota system.
Main Duties
- Managing referrals via electronic and clinical record‑keeping systems.
- Arranging meetings, preparing agendas, taking notes and distributing papers.
- Supporting clinical staff by liaising with patients, gathering information from MDT and using electronic systems to ensure safe communication.
- Assisting with HR, workforce and recruitment paperwork.
- Acting as first point of contact for telephone enquiries from patients, relatives, carers, health and social care professionals, referrers and the general public; answering, directing and maintaining accurate messages.
- Sorting and managing incoming mail and stock deliveries.
Person Specification
Education, qualifications and experience
- NVQ level 3 in Administration or equivalent experience.
- Computer literate and competent in Microsoft Office applications.
- Good literacy and numeracy skills.
Skills and aptitude
- Ability to prioritise own workload and work unsupervised.
- Organisation skills and accuracy.
Knowledge and abilities
- Accurate typing and keyboard skills.
- Previous experience in a healthcare office environment.
- Knowledge of medical terminology.
- Knowledge of CFT IT systems.
Benefits
- Career conversations and individual development plans.
- Protected CPD time for registered staff.
- Access to a dedicated central development fund supporting CPD for all staff.
- Leadership and management development programmes.
- Coaching and mentoring opportunities.
- Full clinical induction programme for operational skills.
- Access to a care certificate programme for our band 1–4 clinical staff.
- Bespoke and robust preceptorship programme to support newly qualified staff.
- Suite of health and wellbeing initiatives.
- Free access to individual HARP portfolios for nursing staff revalidation.
- Free DBS checks where required.
- Discounts from retailers, UK hotels and main attractions.
- Salary sacrifice car scheme.
- Cycle to work scheme.
- Trust reimburses all application costs for staff eligible to apply for EU settlement status.
Equal Opportunity
We welcome and value individuals with lived experience of mental or physical ill health joining our workforce. We aspire to have a culture that develops, promotes and supports lived‑experience roles throughout the organisation.
Additional Information
The postholder will have access to vulnerable people in the course of their normal duties and must submit a Disclosure and Barring Service check under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020.
Applicants must agree to occupational health access to records and may be subject to a three‑year reference check.
