Job Title: Business Process Administrator Location: Alpha Tower, Birmingham City Centre Pay Rate: £12.50 per hour Contract Length: Until December 2025 Hours: 35 hours per week About the Role We are seeking a motivated and detail-oriented Business Process Administrator to join our team. Based at our central Birmingham offices, this role plays a vital part in ensuring the smooth and accurate execution of a range of back-office business processes. Working closely with our Customer Services and Invoicing Teams, you will provide essential administrative support, ensuring accuracy, efficiency, and compliance in all activities. This is an excellent opportunity for someone who thrives in a target-driven environment, enjoys problem-solving 🧩, and is committed to delivering high-quality service ⭐. Key Responsibilities Process Management & Support Facilitate the accurate and timely execution of transversal business processes across Customer Services and Back Office functions. Monitor performance of business processes to ensure outputs meet required standards (accuracy, efficiency, quality, and timeliness). Customer Service & Invoicing Provide administrative support to the Invoicing Team, including creating, downloading, and outsourcing customer invoices 📑. Handle customer requests relating to purchase orders and copy invoices, ensuring queries are resolved promptly. Monitor and manage multiple shar...