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Role Purpose
The FM Operations Team is undergoing an exciting transformation, with significant changes in structure and process as we develop our delivery model. We are increasing our compliance team by recruiting an FM Quality & Assurance Controller to support our operating model. The role will support the FM Central Services team in ensuring operations adhere to regulations, standards, and internal policies. Working alongside the Head of Technical Services and the FM Compliance Lead, the Controller will develop and manage compliance documentation, measure compliance through audits and inspections, and collaborate internally and externally to promote best practices.
Key Responsibilities
* Develop and implement policies, processes, and guidance documents in line with legislation and operational needs.
* Build relationships with the FM supply chain, identify improvement opportunities, and develop action plans.
* Analyze supplier performance data related to maintenance activities and prepare reports.
* Assist with audits and inspections to ensure service delivery compliance.
* Maintain property compliance documents, including records, certificates, and risk assessments.
* Support and engage with customers regarding compliance matters.
* Prepare and share reports on compliance and performance metrics.
* Collaborate with internal teams on compliance initiatives.
* Identify improvements across the function, including developing internal systems.
Skills, Knowledge, and Experience
* Proficiency in Microsoft Office, PowerBI, SharePoint.
* Experience with Hard FM Services.
* Proven ability to measure compliance via audits and inspections.
* Knowledge of Quality Management Systems.
* Level 4 Facilities Management qualification or equivalent experience.
* NEBOSH General Certificate.
* Understanding of regulations including asbestos.
Benefits
* Health & Wellbeing: healthcare cash plan, private medical, dental, 24/7 remote GP.
* Holistic Health: nutritional, lifestyle coaching, massages.
* Financial: pension, life assurance, income protection, mortgage advice, will writing.
* Family Policies: support at all life stages.
* Transport: cycle scheme, season ticket loans, electric vehicle options.
* Discounts: gym memberships and wellness offers.
* Time Off: holidays, charity, and volunteering leave.
About Us
The Arch Company offers extensive space for small and medium-sized businesses across the UK, supporting economic growth. Established in 2019, our properties include railway arches, former stations, and land in urban areas. Our mission is to create thriving environments for businesses, guided by values of accountability, impact, and strong practices. Backed by Blackstone, we plan to invest £200 million to revitalize spaces by 2030 as part of 'Project 1000'. We are committed to diversity, equity, and inclusion, and offer flexible working and comprehensive benefits. We encourage applications from all backgrounds and experiences.
For more info, visit our careers page: Careers | The Arch Company
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