We are recruiting on behalf of a high-profile retail environment for a SOC Duty Manager to lead and enhance in-store security operations.
There are two roles available, one to cover the day shift and the other to cover nights.
This role offers the opportunity to shape a positive security culture, drive strategic improvements, and play a central role in protecting people, property, and profit.
What You'll Be Doing:
* Lead a 24/7/365 third-party manned guarding team, ensuring round-the-clock security presence.
* Act as the duty Security Manager, handling incidents, managing responses, and briefing senior stakeholders when needed.
* Take ownership of incident management and escalation, working closely with Health & Safety and leadership teams.
* Deliver security awareness training, run gap analyses, and identify continuous improvement opportunities.
* Build effective working relationships with police, national crime agencies, and local authorities.
* Support investigations, prepare evidence, and contribute to successful prosecutions.
* Contribute to threat assessments, risk profiling, and the implementation of advanced security technologies.
* Collaborate across departments including Property, IT, and Health & Safety to ensure safe and secure project delivery.
Key Attributes We’re Looking For:
* Proven experience in security, loss prevention, or policing — with team management exposure.
* Strong interpersonal and influencing skills — able to embed security culture across teams.
* Calm under pressure, decisive, and practical in response to crises.
* Solid grasp of legislation (e.g. Theft Act, PACE, GDPR) and physical security best practice.
This is an opportunity to lead from the front in a highly visible role with real operational impact.