About the Role
Are you someone who finds purpose in making a positive impact in people's lives? Do you excel in a role where every day brings new opportunities to assist and empower others? If so, we'd love to hear from you!
As an Independent Living Scheme Officer, you'll take the lead in managing our independent living schemes in Thornbury and surrounding areas. From ensuring communal areas are safe and welcoming, to supporting customers through regular contact, reviews and social engagement, you'll be at the heart of a thriving community. You'll also support the management of customer escalations, coordinate communal repairs, and play a role in our Placed‑Based Project Pilot, working collaboratively with customers and members of other teams to find solutions that work for our customers in Thornbury.
What You'll Be Doing
* Day‑to‑day management of 5 Independent Living Schemes, managing your own workload
* Working with other teams to ensure that communal areas and facilities are in good order
* Welcoming new customers and conducting annual Independent Living Reviews
* Having monthly contact with all customers
* Facilitating quarterly customer meetings
* Reporting and managing any Health and Safety issues on the schemes
* Keeping accurate records, using Housing Management systems and spreadsheets
* Promoting wellbeing and reducing social isolation through activities
* Ensuring safeguarding procedures are followed
* Maintaining accurate records and contributing to a positive team culture
We’re Looking For Someone Who Is:
* Customer‑focused with a passion for delivering excellent service
* Empathetic and resilient, able to handle challenging situations with care
* Organised and proactive, capable of working independently
* Tech‑savvy, with experience using Microsoft Office and housing systems
* Knowledgeable in safeguarding, equality & diversity, and health & safety
* A full, clean driving licence is essential
Why Bromford Flagship LiveWest
By joining Bromford, you become part of a leading housing provider delivering community‑focused services across the east, central and south west of England. We have a local approach, backed by the scale and ambition of the Bromford Flagship Group. Make a real difference, one visit at a time. We offer a supportive, inclusive workplace where your voice matters and your work truly changes lives. Grow, thrive, and help support our communities to thrive.
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