We are recruiting for a well-established, fast-growing UK business within a specialist distribution environment. This is not a standard Customer Service Advisor/ Customer Complaints Handler role, it is suited to someone with experience in complex case handling or technical support.
You will take ownership of more detailed customer cases, including complaint resolution, investigations, and supplier liaison, while also supporting the wider customer service team to maintain high service standards.
Key Responsibilities
* Manage customer cases from start to resolution
* Handle complaints with a structured investigative approach
* Liaise with suppliers to resolve issues and coordinate solutions
* Keep customers updated throughout their case
* Maintain accurate case records and documentation
* Work with internal teams to resolve issues efficiently
1. Handle inbound retail and trade customer queries
2. Aim for first-time resolution where possible
3. Manage cases via internal systems
4. Support coll...