Scunthorpe Ref: VA3697 OFE Benefits Competitive salary plus performance related bonus 29 days holiday including public holidays plus additional days with service Pension contributions Referral bonus scheme Enhanced parental leave Enhanced sick pay Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach. Talk to us about flexible working VIP Awards – colleague recognition scheme Cycle to work scheme Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more! Steer Academy provides accredited ongoing training – paid for by the business Opportunities for career progression Customer Service Advisor – Automotive Repair Centre | Steer Automotive Group | Scunthorpe Location: Scunthorpe, UK Job Type: Full-time At Steer Automotive Group, we pride ourselves on doing things the right way delivering excellence in customer service, embracing innovation, and operating with integrity in all aspects of our business. We’re seeking a friendly, professional, and highly organised Customer Service Advisor to be the first point of contact for our busy automotive repair centre in Scunthorpe. This role is perfect for someone passionate about providing exceptional service and ensuring every customer has a smooth, stress free experience from booking to vehicle collection. Key Responsibilities Greet customers warmly in person and over the phone Manage vehicle repair bookings, handovers, and updates throughout the repair process Liaise with technicians, insurers, and suppliers for seamless communication Handle customer queries and resolve issues promptly and professionally Maintain accurate records with a high level of attention to detail What We’re Looking For Proven experience in customer service or administrative roles (experience in the automotive industry is advantageous but not essential) Excellent communication and interpersonal skills Ability to remain calm under pressure and manage multiple tasks efficiently Strong IT skills with the ability to quickly learn new systems A genuine passion for delivering outstanding customer service What We Offer Competitive salary with performance-based bonus opportunities Ongoing training and career development in the automotive sector A supportive, team-focused working environment If you’re motivated by providing exceptional service, enjoy working in a fast-paced environment, and share our values of Excellence, Innovation, and Integrity, we want to hear from you. Apply today to join our customer-first team in Scunthorpe !