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IXORA Hotel and Spa opened in December 2024, forming part of
Interesting Hotels Group. Nestled in the breathtaking surroundings of
Snowdonia (Eryri) National Park, IXORA Hotel & Spa is your modern sanctuary for leisure and
business alike. Surrounded by stunning panoramic mountain views and serene natural beauty, we offer luxurious accommodations, onsite dining,
a fitness centre, and tranquil Spa.
We are now looking for a Food & Beverage Supervisor who
shares our passion for hospitality and world-class customer service.
We value hardworking, positive team players who are committed to
delivering an incredible experience for our guests. Want to be part of
this new adventure? Take a look at the full job description below.
Job Purpose
As the Food and Beverage Supervisor, you will supervise your team to ensure the delivery of optimal productivity, customer experience, and income performance. Ensuring the team provides a warm, friendly, and efficient food and beverage service to our guests, maintaining exceptional service standards at all times in line with our guest expectations.
Main Duties and Responsibilities
* Ensure the team has the appropriate tools, training, and equipment to deliver the products/propositions consistently to the required standard.
* Ensure that provisions are made to maintain a clear understanding of requirements between the customer and operational groups.
* Work with the Kitchen and F&B Leadership to ensure customer expectations are exceeded and revenue is optimized.
* Ensure all food and drink products are delivered to our customers fully meeting the standard specifications, and that all food and liquor items meet the delivery specifications, with no products delivered that don’t meet these standards.
* Ensure that both you and all customer-facing team members optimize revenue opportunities in each customer interaction while meeting all productivity guidelines.
* Maintain all prescribed and designed processes, systems, and standards.
* Build relationships and rapport with guests and resolve any guest problems.
* Lead from the front during service periods; coach and encourage others.
* Maintain consistent and robust security related to stock, cash, and equipment, ensuring all standard department procedures are fully adhered to.
Key Skills / Experience Requirements
* Leadership – The ability to envision possibilities, contribute to high-performing teams, and solid experience in a customer-facing role.
* Ambitious, determined, self-motivated with a can-do attitude.
* Energetic personality with strong communication skills.
* Ability to think on your feet in a fast-paced environment.
* Friendly, polite, and a team player.
* Flexibility to work a range of shifts between 7:00 am and 11:00 pm over 7 days per week.
* Excellent verbal and written skills in English.
* Full, valid driver’s license.
* A good work ethic.
* Able to keep calm in a crisis.
Preferred Qualifications
* Understanding of Microsoft Word and Excel.
* Experience as a supervisor within Food and Beverage.
* First Aid at Work certification.
‘What’s in it for me?’ I hear you ask
* Staff stays across the group.
* Service charge paid regularly.
* Uniform provided.
* Health Assured Employee Assistance Programme.
* Opportunity to develop through training.
Additional Information
* If you have not heard back from us within 28 days of your application, then it has not been successful on this occasion. Please consider applying for future department or business vacancies.
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