Tesco UK • Holywood • Permanent • Apply by 12-Jan-2026
Availability Window Days From time To time Sun 06:00:00 15:00:00 Mon 06:00:00 15:00:00 Tue 13:15:00 22:15:00 Wed 13:15:00 22:15:00 Sat 06:00:00 15:00:00
Rate of pay starts from £14.76 an hour. Additional payments may also apply depending on location.
We offer a minimum of 16 guaranteed hours per week, with flexibility to work fewer hours (minimum 12). We schedule hours according to your availability windows and give 3 weeks’ notice of your shifts.
Responsibilities
* Work in a fast‑paced retail environment, running duty shifts and coordinating the team to deliver a clean, well‑stocked store.
* Be there for customers, listening to them and ensuring they leave the store with what they came for.
* Look for ways to improve service, coaching colleagues and giving feedback.
* Guide and support your colleagues to maintain safety and a welcoming store.
* Maintain a great understanding of store performance, assisting managers in actions to improve running of the store.
* Lead from the front, setting a great example for your colleagues.
* Coordinate the store team to deliver a fuss‑free shopping experience.
* Support your colleagues, ensuring they deliver daily priorities and take regular breaks.
* Open and close the store, and complete duty cover, ensuring all decisions made are right for everyone’s safety.
* Act as the go‑to person for colleagues in the absence of a manager for day‑to‑day queries.
* Keep the store clean, tidy and well‑presented.
* Coordinate seasonal and charity events.
* Provide great customer service by listening and putting customers first.
* Keep the team well informed and up to speed on any communications, changes or updates.
* Look for ways to improve and simplify operations.
* Coordinate store improvements and remove obstacles to great service.
* Follow health and safety routines and procedures, ensuring colleagues do the same.
* Recognise and celebrate colleagues who deliver great service.
Qualifications / Requirements
* Great role model, providing thoughtful customer service that meets every customer’s needs.
* Strong relationship building skills, creating an inclusive team atmosphere.
* Clear communication, comfortable with using a variety of methods to keep the team well informed.
* Comfortable taking the lead and overseeing the store in the absence of the manager.
* Good decision maker, flexible and comfortable handling change to ensure everything is right for customers and colleagues.
* Motivational, inspiring the team to deliver beyond expectations.
* Curious, always looking for ideas and opportunities to serve customers, communities and the planet better.
* Must be 18 or over and able to work the required shift times.
Benefits
* Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
* Request flexible working from day one.
* 10% off and 15% at payday weekends; save up to £2,000 a year with Colleague Clubcard.
* Free wellbeing services and resources.
* Life cover of five times pay and an award‑winning pension with matching contributions up to 7.5%.
* Variety of benefits – discounts, shares, cycle to work schemes.
* Uniform provided and policies to support you for all life moments.
* Colleague networks and inclusive environment.
We are proud to have been accredited Disability Confident Leader and are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please see our website.
We only recruit individuals who have passed the school leaver’s age. Please note we can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves certain areas such as the warehouse, beer, wine & spirits, counters, bakery and driving roles.
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