Executive Assistant at Newton Property Management Ltd
Are you well organised?
Would you like to work for a growing, market leading business?
If you have answered 'Yes!', Newton Property Management have an exciting new opportunity within our Inverness Office.
We're looking to recruit a well organised, forward-thinking Property Manager (factoring), to add to our growing Property Management department. This role within the Newton Property Management team, presents an opportunity to join our vibrant and dynamic business.
With our people and customers at the heart of everything we've done for the past 22 years, we want to hire someone to slot into our fast-paced environment. Ideally, but not essential, it would be beneficial if the candidate has previous experience in a Property Manager (factoring) role.
Role
Reporting to an Associate Director, this position has responsibility for managing a portfolio of customers, delivering a best-in-class customer service delivery model, whilst adhering to the ‘Newton Way’ customer excellence charter.
Main responsibilities
* Customer experience & engagement: responsible for the delivery of the “Newton Way” customer excellence charter
* Building and maintaining relationships with both customers and contractors
* Responsible for creating and distributing regular customer communications
* Conduct regular owners’ meetings, in both individual and group settings
* Plan, attend and manage evening AGM’s for portfolio sites
* Responsible for instructing and monitoring both reactive and proactive repairs
* Manage and co-ordinate customer insurance claims process
* Conduct regular property visits
* Ensuring customer records are kept accurately and up to date
Specific skills, capabilities & requirements
* Full, clean UK Driving License
* Previous experience in a customer service-based role
* Ability to work well as part of a team
* Ability to work to targets
* Works well under pressure
* Previous experience using a CRM based system is preferable, but not essential
* Group Life Insurance
* Employee Loan Scheme
* Pension Scheme, including salary sacrifice enhanced pension scheme
* Annual profit-sharing bonus
* Complimentary birthday off
* Additional complimentary festive leave
* Enhanced parental leave (maternity, paternity, adoption leave)
* Sick Pay
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Customer Service, Management, and Other
Base pay range
This range is provided by Newton Property Management Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
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