Salary: £27,000 - 33,000 per year Requirements: We require a full clean driving licence and access to a car We require willingness to travel to our sites as needed We require strong written and verbal communication skills We require strong troubleshooting skills We require 1st/2nd line technical support experience We require experience with basic Microsoft 365 administration We require experience using Microsoft Intune or other MDM platforms We require good working knowledge of Windows 11 support We require a good understanding of computer networking, with Meraki experience beneficial We prefer experience administering phone systems We prefer CCNA/CCENT or an equivalent networking qualification We prefer CompTIA A or an equivalent qualification We prefer Microsoft certifications, although these are not required We prefer experience working in a medical or veterinary environment, although this is not required Responsibilities: We provide IT support via phone, ticket system, and in person We log tickets and follow them through to completion We liaise between our staff and third-party support providers We carry out on-site hardware maintenance and replacement We assist with hardware installation at new sites We maintain our digital asset register We keep our IT documentation accurate and up to date We support internal and bespoke applications and systems We administer various environments, including Microsoft 365 and vet-specific systems We assist with projects and ongoing learning opportunities We may participate in on-call requirements Technologies: Hardware Support Microsoft 365 Microsoft Intune Windows Office 365 More: We are a small, flexible team dedicated to our overarching goal of ensuring every pet has access to affordable treatment. We are seeking a flexible In-house IT Support Engineer to support our continued growth and help our clinical and non-clinical teams work quickly and efficiently. This role offers the opportunity to get involved in new and exciting projects, broaden your skills across a range of technologies and platforms, and support our sites through hands-on troubleshooting and hardware installation. The role is full-time at 40 hours per week, Monday to Friday, 08:30 to 17:30, with 6 weeks of holiday allowance including bank holidays. last updated 20 week of 2026