Job summary
This position focuses on compliance across the practice, working to the practice manager to ensure systems and processes meet regulatory requirements and ensuring the surgery is a safe place to work, learn and provide healthcare.
The areas for support are
* Leading the compliance team
* Care Quality commission monitoring of all systems and reporting
* Complaints and feedback
* Data protection
* Information governance
* Premises inspections and ongoing maintenance
* Communication internally and externally
The post-holder will be an integral part of the general practice team
Main duties of the job
* Provide leadership and guidance to the compliance team, ensuring that they adhere to policy and procedure at all times.
* Oversee the administrative elements of QOF, liaising with GPs, nursing staff and administrators.
* Support the Practice Manger in reviewing, implementing and maintaining systems to ensure compliance with CQC regulations and standards.
* Review and regularly update job descriptions and person specifications, ensuring all staff are legally and gainfully employed.
* Support recruitment to ensure all pre-employment checks and DBS are undertaken within set period.
* Implement and embed an effective staff appraisal process and undertake appraisals for those that they line manage.
* Work with the Operations Lead in the management of the clinical system, ensuring IT security and IG compliance at all times and responding to and resolving all local IT issues.
* Guide staff and develop searches and audits on the clinical system. Maintain the audit programme
* Manage contracts for and highlight issues with services, i.e., cleaning, gardening, window cleaning, etc.
* Maintain and actively manage the annual maintenance of medical devices
* Supporting the management of the premises, including health and safety aspects such as risk assessments and mandatory training.
* Support the practice manager to ensure the practice is compliant with GDPR, IT security and IG.
* Oversee the complaints process, ensuring complaints are dealt with in a timely manner and, where necessary, escalated to the next level.
About us
We are a close-knit team of 4 GP partners, 4 salaried GPs, 1 Advanced Practitioner, Pharmacist, as well as experienced Practice nurses, HCAs, pharmacy technician and management and admin team.
We are focussed on providing high quality, empathic patient care that is sustainable for us all, as such our team is our priority, and we encourage a healthy work-homelife balance. We love to laugh and have an active social committee, who organise team wellbeing and social events throughout the year.
We are based in modern premises, purpose built approximately 13 years ago, serving a growing list size of approximately 10,100 patients, covering the town and semi-rural environ of Newton Abbot, and are rated Good by the CQC.
Albany Surgery is a member of the Newton West Primary Care Network, a thriving PCN serving 35,000 patients. We work closely with Kingskerswell and Ipplepen and Bovey Tracey and Chudleigh practice, the other practices within our PCN. This collaborative approach is supported by a PCN support team, with a lead manager, social prescribers and health and wellbeing coach working across the member practices.
Details
Date posted
13 February 2026
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time
Reference number
A
Job locations
Scott Close
Newton Abbot
Devon
TQ12 1GJ
Job description
Job responsibilities
The following are the core responsibilities of the Compliance Lead in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
* Support the Practice Manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities.
* Provide leadership and guidance to the compliance team, ensuring that they adhere to policy and procedure at all times.
* Oversee the administrative elements of QOF, liaising with GPs, nursing staff and administrators.
* Support the Practice Manger in reviewing, implementing and maintaining systems to ensure compliance with CQC regulations and standards.
* Review and regularly update job descriptions and person specifications, ensuring all staff are legally and gainfully employed.
* Support recruitment to ensure all pre-employment checks and DBS are undertaken within set period.
* Implement and embed an effective staff appraisal process and undertake appraisals for those that they line manage.
* Work with the Operations Lead in the management of the clinical system, ensuring IT security and IG compliance at all times and responding to and resolving all local IT issues.
* Support the management team with actively encourage and promoting the use of patient online services.
* Guide staff and develop searches and audits on the clinical system. Maintain the audit programme.
* Assist with the review and update of clinical templates, ensuring they relate to current practice.
* Manage contracts for and highlight issues with services, i.e., cleaning, gardening, window cleaning, etc.
* Maintain and actively manage the annual maintenance of medical devices.
* Supporting the management of the premises, including health and safety aspects such as risk assessments and mandatory training
* Support the practice manager to ensure the practice is compliant with GDPR, IT security and IG.
* Guide the team to reach QOF targets (supported by the nursing and administrative leads)
* Ensure the staff implement the practice-wide approach to the management of all patient services matters.
* Identify and deliver team training where required.
* Support the management team in the compilation of practice reports and the practice development plan.
* Oversee the complaints process, ensuring complaints are dealt with in a timely manner and, where necessary, escalated to the next level.
* Ensure all staff are aware of the management of the premises, including health and safety aspects and undertake risk assessments and mandatory training as required.
* Be an integral part of the general practice team.
* Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children
* Support in the delivery of enhanced services and other service requirements
* Undertake all mandatory training and induction programmes.
* Act as a leader in support of the spectrum of clinical governance.
* Maintain a clean, tidy, effective working area at all times.
* Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed.
In addition to the primary responsibilities, the Compliance Lead has the following wider responsibilities:
* Work collaboratively and support where the service dictates the Assistant Practice Manager and Operations Lead
* Update and act as the focal point for the practice website and social media sites.
* Monitor and disseminate information on safety alerts and other pertinent information.
* Support the overall practice clinical governance framework, submitting reports for OQF, enhanced services and other reporting requirements.
* Brief clinicians on performance levels, advising actions to ensure high achievement across all QOF areas.
* Attend and actively participate in practice management meetings.
* Assist the Practice Manager with the management of the Patient Participation Group
* Attend any external meetings pertinent to this role.
* Support and participate in shared learning
Job description
Job responsibilities
The following are the core responsibilities of the Compliance Lead in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
* Support the Practice Manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities.
* Provide leadership and guidance to the compliance team, ensuring that they adhere to policy and procedure at all times.
* Oversee the administrative elements of QOF, liaising with GPs, nursing staff and administrators.
* Support the Practice Manger in reviewing, implementing and maintaining systems to ensure compliance with CQC regulations and standards.
* Review and regularly update job descriptions and person specifications, ensuring all staff are legally and gainfully employed.
* Support recruitment to ensure all pre-employment checks and DBS are undertaken within set period.
* Implement and embed an effective staff appraisal process and undertake appraisals for those that they line manage.
* Work with the Operations Lead in the management of the clinical system, ensuring IT security and IG compliance at all times and responding to and resolving all local IT issues.
* Support the management team with actively encourage and promoting the use of patient online services.
* Guide staff and develop searches and audits on the clinical system. Maintain the audit programme.
* Assist with the review and update of clinical templates, ensuring they relate to current practice.
* Manage contracts for and highlight issues with services, i.e., cleaning, gardening, window cleaning, etc.
* Maintain and actively manage the annual maintenance of medical devices.
* Supporting the management of the premises, including health and safety aspects such as risk assessments and mandatory training
* Support the practice manager to ensure the practice is compliant with GDPR, IT security and IG.
* Guide the team to reach QOF targets (supported by the nursing and administrative leads)
* Ensure the staff implement the practice-wide approach to the management of all patient services matters.
* Identify and deliver team training where required.
* Support the management team in the compilation of practice reports and the practice development plan.
* Oversee the complaints process, ensuring complaints are dealt with in a timely manner and, where necessary, escalated to the next level.
* Ensure all staff are aware of the management of the premises, including health and safety aspects and undertake risk assessments and mandatory training as required.
* Be an integral part of the general practice team.
* Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children
* Support in the delivery of enhanced services and other service requirements
* Undertake all mandatory training and induction programmes.
* Act as a leader in support of the spectrum of clinical governance.
* Maintain a clean, tidy, effective working area at all times.
* Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed.
In addition to the primary responsibilities, the Compliance Lead has the following wider responsibilities:
* Work collaboratively and support where the service dictates the Assistant Practice Manager and Operations Lead
* Update and act as the focal point for the practice website and social media sites.
* Monitor and disseminate information on safety alerts and other pertinent information.
* Support the overall practice clinical governance framework, submitting reports for OQF, enhanced services and other reporting requirements.
* Brief clinicians on performance levels, advising actions to ensure high achievement across all QOF areas.
* Attend and actively participate in practice management meetings.
* Assist the Practice Manager with the management of the Patient Participation Group
* Attend any external meetings pertinent to this role.
* Support and participate in shared learning
Person Specification
Qualifications
Essential
* A good standard of education, with an expectation of having both GCSE Maths and English at Grade C or above, or Functional Skills Level 2 in Maths and English
Desirable
* AMSPAR qualification (L5 in Primary Care and Health Management)
* Leadership and/or management qualification
Experience
Essential
* Experience of managing multidisciplinary teams
* Experience of working with the general public
* Experience of performance management, including appraisal writing, staff development and disciplinary procedures
* Experience of successfully developing and implementing projects
* Understanding of Health and Safety requirements
Desirable
* Experience of working in a healthcare setting
* NHS or general practice experience
* HR understanding and experience
* Experience of health and safety requirements and needs within a small business
* Experience of chairing meetings, producing agendas and minutes
Person Specification
Qualifications
Essential
* A good standard of education, with an expectation of having both GCSE Maths and English at Grade C or above, or Functional Skills Level 2 in Maths and English
Desirable
* AMSPAR qualification (L5 in Primary Care and Health Management)
* Leadership and/or management qualification
Experience
Essential
* Experience of managing multidisciplinary teams
* Experience of working with the general public
* Experience of performance management, including appraisal writing, staff development and disciplinary procedures
* Experience of successfully developing and implementing projects
* Understanding of Health and Safety requirements
Desirable
* Experience of working in a healthcare setting
* NHS or general practice experience
* HR understanding and experience
* Experience of health and safety requirements and needs within a small business
* Experience of chairing meetings, producing agendas and minutes
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Albany Surgery
Address
Scott Close
Newton Abbot
Devon
TQ12 1GJ
Employer's website
(Opens in a new tab)
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Employer details
Employer name
Albany Surgery
Address
Scott Close
Newton Abbot
Devon
TQ12 1GJ
Employer's website
(Opens in a new tab)
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