Insurance Broker – Customer Advisor Role
Role: Insurance Broker – Customer Advisor Role - Personal Lines Insurance - Car, Van, Home, Travel
Location: Winchester
Reports To: The Management Team
Salary: up to £28k plus bonuses
Work Hours: Monday to Friday, 08.40 to 5pm - Saturdays 9am till Noon with Rota
Job Summary:
Working in a busy team mainly on the telephone, dealing with volume sales of car and van insurance but other products too including home and travel insurance. Dealing with enquiries and generally providing a Can Do Attitude aiming to impress and please our clients. We work in a busy environment arranging and renewing policies and you will need to be used to working in such a fast pace.
Essential Skills:
* Good standard of education
* Good proven sales skills
* Good oral and written communication skills.
* Have patience, politeness and maintain professionalism working in a busy environment.
* Ability to multi-task and prioritise
* Ability to communicate with both clients and colleagues at all levels of seniority.
* Liaise effectively with other internal departments and external insurers.
* Confidence to deal with difficult situations and to know when appropriate, seek guidance from managers
* Good team working skills and ability to work with minimal supervision.
* Desire to gain full understanding of products and processes and complete CPD (continuous professional Development)
* Computers skills - Word Excel
* Understanding the Data Protection Act.
* Be able to empathise and show a caring attitude.
Main Duties and Responsibilities:
* Selling, advising and arranging personal lines insurance.
* Demonstrating a positive, enthusiastic attitude towards clients and recognising the importance of being a team player.
* Understanding client's needs and requirements and working to impress them with knowledge and helpful attitude.
* Providing client service in line with company policies and internal compliance.
* Understanding the scope of products we deal with representing over 30 different Insurers
* Being a point of contact for client's needs and dealing with these requirements to successful outcomes.
* To maintain a good level of personal smartness and presentation.
* To actively follow company policies & comply with Data protection
* Contacting clients for required information, payment and supporting documents to fulfill validation requirements
* Completing accurate records and computer files, diaries, journals and to the extent others can follow notes and history
* To attend staff meetings and training as required.
* Following instructions from managers and attending to jobs required
Desirable:
* Previous experience in the Car Insurance sector.
* Previous experience in Banking, Retail
* Understanding of cars.
* Call centre experience
* Ability to problem solve
* Good understanding of Maths and percentages
You can apply for a role stated below by sending an email to jobs@cityinsurance.co.uk clearly stating what role you are applying for and attaching your current CV and any other relevant information.
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City Insurance Group
88-89 High St
Winchester
Hampshire
SO23 9AP
Tel: 01962 844848
E-Mail: info@cityinsurance.co.uk
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