Description
This role is responsible for providing customer service to customers in OM branches. The primary function is to assist customers in navigating the digital customer service platform and to assist customers to submit specified transactions via the digital platforms
Responsibilities
1. Will assist with managing queues and reducing pressure on Branch staff.
2. Will assist customers on digitally enabled device with their requested digitally enabled transaction:
3. Providing reading information
4. Self-service guidance
5. Submission process through customer’s own or branch self-service device (where applicable
6. Call centre details
Minimum Requirements:
7. National Senior Certificate or Equivalent NQF 4
Competencies:
8. Customer Service: Strong interpersonal and customer-focused approach
9. Communication: Excellent verbal skills
10. Problem-Solving: Quick and effective issue resolution
11. Situational Awareness: Observant and responsive to customer needs
12. Technical Proficiency: Familiarity with digital processes
13. Physical Stamina: Ability to stand and perform physical tasks
14. Flexibility: Willingness to work varied shifts
15. Multi-lingual: English and another language
Skills
Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling
Competencies
CollaboratesCommunicates EffectivelyDemonstrates Self-AwarenessDrives ResultsEnsures AccountabilityManages ComplexityOptimizes Work ProcessesOrganizational Savvy
Education
NQF Level 4 - Grade 12, School leaving Certificate, National or Occupational Certificate or equivalent
Closing Date
17 September 2025, 23:59