Education welfare service admin officer

Salary: Grade 5 - £26,824 - £27,694

Pembrokeshire County Council is seeking to appoint an Administration Officer to provide high‑quality administrative support to the Education Welfare Service.

About the Role

You will provide comprehensive administrative support to the Education Welfare Service Manager, Education Welfare Officers, and the Elective Home Education team. The role supports statutory processes including:

• Penalty Notices for non‑attendance
• Child Performance and Child Employment applications
• Chaperone Licences and associated training support
• Elective Home Education administration and statutory Welsh Government reporting
• Financial administration including raising and monitoring invoices
• Clerking and administrative support for panels, meetings, and person‑centred reviews

You will also support performance monitoring through data collection, report production, and the effective use of IT systems, ensuring accuracy, confidentiality, and compliance with legislation, corporate procedures, and safeguarding requirements.

About You

You will have:

• Experience of providing senior administrative support, ideally within a local authority or education setting
• Strong IT skills, including confidence using Excel and databases
• Experience handling confidential and sensitive information
• The ability to manage competing priorities and meet statutory deadlines
• Excellent communication skills and the ability to work effectively with a wide range of stakeholders

You will be highly organised, detail‑focused, and able to work effectively both independently and as part of a team.

Essential Skills & Qualifications

• NVQ Level 3 or GCSEs in Administration (or equivalent).
• Strong IT and keyboard skills with experience in software packages and database systems.
• Excellent organisational and communication skills.
• Ability to manage workloads and meet deadlines under pressure.
• A collaborative team player.

What We Offer

• A varied and interesting role supporting statutory education services
• The opportunity to contribute to safeguarding and positive outcomes for children and young people
• Hybrid working arrangements in line with Council policy
• Access to training and professional development

A DBS disclosure is required for this post.

For further information, please see the attached Job Description and Person Specification.

Why join us?

This is an opportunity to make a meaningful impact in a role that supports the welfare and education of children and young people. You will join an extremely committed team within a supportive work environment, with opportunities for professional development.

Safeguarding Commitment

Pembrokeshire County Council is committed to safeguarding and promoting the welfare of children and young people. All applicants must share this commitment. The successful candidate will be subject to appropriate pre‑employment checks, including an enhanced Disclosure and Barring Service (DBS) check.

Location: County Hall/Hybrid Working

Contract: Fixed Term (12 months, with the possible extension subject to funding)

Closing Date: 07/05/2026

For more information about this role, please contact:

Kelly Hamid - Education Welfare Service Manager

01437 774658

Kelly.Hamid@pembrokeshire.gov.uk

Employee Benefits

Our employee benefits are designed to help invest in your future and are in addition to living and working in Pembrokeshire, one of the most beautiful and desirable counties in the UK.

• The Visit Pembrokeshire website https://www.visitpembrokeshire.com/ is an excellent source of information, and showcases the wide variety of activities, amenities and adventures that await you.

Welsh language skills are desirable. Applications may be submitted in Welsh and will not be treated less favourably than applications submitted in English.