Overview
You don’t just manage support - you roll up your sleeves, dive into complex issues, and craft experiences that turn frustrated customers into loyal advocates. If solving technical problems and leading teams energizes you, this role was made for someone at the top of their game.
ERP/Technical Customer Support Manager
£60,000 - £65,000 base + up to 10% performance bonus + other benefits
| Hybrid | UK/National
Stack:
Join a fast-growing software business that powers the operational backbone of hundreds of UK companies—from SMEs to multi-channel retailers. ERP systems, integrations, inventory, orders, and accounting—when everything runs smoothly, customers scale confidently. When it doesn’t, they need someone who takes full ownership: someone who can lead the team and get hands-on with high-priority support tickets and P1 escalations. That someone? Could be you.
Responsibilities
* Leader: Coach and grow your team, influence product decisions, and ensure customers don’t just use the software—they thrive with it.
* Hands-on Expert: Step in on complex technical issues, tackle priority escalations, and solve problems directly alongside your team.
Required Experience & Technical Skills
* 5+ years’ management experience in customer support or technical teams.
* ERP experience supporting multi-channel, operational software.
* Strong SQL skills and ability to interrogate and analyse databases.
* Proven ability to troubleshoot and resolve complex technical issues across ERP systems, integrations, and business data.
Success looks like
* High CSAT and NPS scores that make you proud.
* Fast resolution of complex and critical issues.
* A confident, high-performing team that genuinely delivers.
* Customers actively recommending the product because of the experience you create.
Why this role stands out
* Competitive top-tier package for an ERP/Technical Customer Support leader
* Hybrid working with flexible home working after probation. During probation, some attendance at our Nottingham office is required.
* 25 days holiday + bank holidays, plus company pension with enhanced contributions.
* Training & development budget to level up your leadership and technical skills.
* Reports directly to the Managing Director, with strategic influence on customer experience.
* The chance to shape how customer success works in an ambitious, growing software business.
Invite
If you’re a customer-first leader who thrives on complexity, ownership, and building teams while staying hands-on with technical challenges like SQL and database analysis, we want to meet you. Apply today and help turn powerful software into long-term success for every customer.
#J-18808-Ljbffr