The Role:
We are currently recruiting for a Customer Account Manager to join a well-established and highly regarded organisation. This is the perfect opportunity for someone who enjoys building relationships, supporting customers, and providing a high standard of service across both administrative and sales-related tasks. You will be part of a supportive team, working in a role where your communication skills and attention to detail will really shine.
Based locally, this is a permanent position offering long-term career stability with a business known for its professional approach and friendly environment. As a Customer Account Manager, you will act as a key point of contact for customers, ensuring enquiries are handled efficiently and orders are processed accurately.
Main Responsibilities:
* Manage incoming customer enquiries via phone and email
* Provide accurate and timely price quotations
* Liaise with suppliers to source information for non-standard materials
* Process customer orders and ensure all requirements are fulfilled
* Build rapport with customers and maintain strong professional relationships
* Communicate company guidelines clearly and professionally
* Maintain up-to-date knowledge of company products and services
* Identify new business opportunities and re-engage inactive customers
* Maintain accurate quote records, following up on outstanding enquiries
* Update and manage customer information within internal systems
* Ensure compliance with company processes and quality procedures
Skills/Experience:
* Previous experience in a Customer Account Manager or customer service/sales support role (desirable but not essential)
* Strong communication skills, written and verbal
* Confident handling customer enquiries and providing professional responses
* Able to build positive working relationships with customers and internal teams
* Good organisational skills with strong attention to detail
* Proficient in computer use, including typing and navigating systems
Salary & Working Hours:
* Competitive salary depending on experience
* Full-time, Monday to Friday
Benefits:
* Friendly and supportive working environment
* Long-term, stable position
* Opportunity to develop product and industry knowledge
* On-site parking
* Company with an excellent reputation