Job Title
IT Project Coordinator
Location
Newbury
Salary
Competitive
Job Type
Permanent, Full Time
About the company
At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centered around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great.
About the Role
As a Project Coordinator, you will play a key role in ensuring the smooth coordination of all activities within our Professional Services (PS) function. You will be responsible for managing service requests and PS work, overseeing our calendars to optimise utilisation across both our PS and Field Engineering teams. Your role will ensure that the right engineers are in the right place at the right time, with the necessary equipment to drive efficiency and effectiveness across the business. By managing resources and schedules, you will directly contribute to maximising revenue and supporting the overall success of this business area.
Key Responsibilities
* Schedule incoming projects and assign Engineers
* Arrange and attend internal Kick-off calls and planning meetings
* Create initial project work plans
* Communicate with clients about project progress and status updates
* Coordinate required project procurement
* Monitor and act on daily and weekly project board governance
* Accurately document project progress, including updating Autotask workplans
* Liaise and coordinate with 3rd parties
* Contribute to Risk Management Reviews
* Plan project handover calls with internal teams and project closure calls with client
* Take meeting notes and document them for future reference
* Ensure that all documents, trackers, and related materials are kept up to date and stored appropriately in the correct drives
* Assist with any additional tasks or responsibilities as needed
* Maintain information security by complying with the company's Information Security Management System (ISMS) and all relevant policies
About you
Experience
* Project scheduling and coordination experience
* Experience with an MSP or in IT is essential
* Experience coordinating a high volume of concurrent projects
* Experience working with external clients
* Excellent communication and customer service skills
* High attention to detail
* Highly organised with the ability to multitask
* Autotask experience
* Project management certification
Personal Attributes
* Friendly and professional.
* Have a passion for new and emerging technologies and thrive on developing an understanding of new solutions.
* Possesses good written and verbal communication skills and the ability to communicate complex technical issues to non-technical clients.
* Keen to research new products and information around technical solutions that could provide answers and solve problems that benefit the whole team.
* Feel that every day is a day of learning and knowledge.
* Harnesses pressure to deliver results.
* Full UK driving license and use of own vehicle
Diversity and Inclusion
We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs.
Other
* In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure.
* Candidates with experience of: IT Services Manager, IT Desk Support, IT Project Coordinator, IT Project Management, IT Project Administrator, MSP Project Manager, Managed IT Services Coordinator may also be considered for this role
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