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Help Desk Analyst, Portsmouth, Hampshire
Client: eTeam
Location: Portsmouth, Hampshire, United Kingdom
Job Category: Other
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EU work permit required:
Yes
Job Views:
2
Posted:
04.06.2025
Expiry Date:
19.07.2025
Job Description:
Duration: 12 Months
French Native
What you’ll be doing...
Full-time role in the client Connect EMEA Customer Support department, focused on delivering excellent customer experience and service in a fast-growing environment. You will assist customers daily with troubleshooting hardware, installations, and our mobile/web platforms, providing updates via phone and email.
Essential job functions:
* Become a technical expert on our SaaS platform and understand fleet management deeply;
* Serve as a Technical Customer Support professional for SaaS fleet management products and solutions;
* Handle customer requests from external and internal calls and emails, managing cases end-to-end, including troubleshooting, analysis, resolution, escalation, and stakeholder communication;
* Collaborate with other departments and interact with customers and vendors regularly;
* Identify recurring issues, take actions to resolve them quickly, and ensure high customer satisfaction.
What we’re looking for...
The ideal candidate is a customer support professional with good technical skills and a focus on customer satisfaction. Skills include:
* Experience in a customer-facing role (mandatory);
* SaaS solutions experience (a plus);
* Experience with CRM & ERP systems like Client and SAP (preferred);
* Strong communication and listening skills;
* Good time management and prioritization;
* A structured, proactive approach to tasks;
* Methodical documentation skills;
* Willingness to learn and grow professionally.
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