Housing Income Officer (Hybrid) – St Albans, £21.65ph
PAYE – Reference: 5295266
Responsibilities:
* Supporting customers to ensure they have all benefits in place, including Universal Credit housing costs, housing benefits, council tax reduction, and providing access to other funds to maximise income. This may involve making referrals or signposting to other organisations and making safeguarding referrals.
* Ensuring all accounts are effectively managed by contacting customers by letter, phone and carrying out frequent home visits, and resolving and supporting complex cases.
* Developing, building and maintaining relationships with key stakeholders, customers, staff and external agencies including tenancy and lettings teams.
* Collaborating with other teams and external organisations to provide comprehensive support to residents.
* Undertaking the preparation and service of legal notices and representing the client at court, including attending evictions, making applications on Possession Claims Online, putting together court bundles and presenting cases in front of a judge.
* Seeking methods of promoting and developing resident involvement and participation, initiating resident involvement, participation and consultation, participating in estate walkabouts, estate surveys, and ensuring compliance with The Social Housing Regulation Act 2023.
This is a full‑time role on a temporary contract basis.
If you are interested in the role, please apply on our website with your CV, or email your CV to katie@essentialemploy.co.uk quoting the reference number.
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.
All our roles may be subject to pre‑employment checks including references so please be prepared.
Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always, however, hear from us by phone if we are able to take your CV forward to the next stage.
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