Company Description
Frasers
We’re reimagining retail and believe the higher the risk, the greater the reward. We’ve never been afraid to push forward and change the way the industry operates, diversifying our portfolio and elevating stores. We’re not sitting back – there’s no room for hesitation.
Job Description
The Role
1. Lead the team to drive operational excellence
2. Supervise work, check completion and deliver to expectations set by store manager
3. Manage a team of supervisors to support the store operations
4. Manage stockrooms and back of house areas
5. Tightly control stockloss across the store
6. Use business communication tools for completion of tasks and ensure your team understand all key functions
7. Understand all process and procedures and set the example for others
8. Demonstrate good practice with seasonal guidelines, campaigns and merchandising principles
9. Maintainin store environment and housekeeping standards
10. Understand company policy and rules regarding security measures and demonstrate compliance and controls
11. Understand how to maximise sales opportunities and ensure an exceptional customer experience in line with customer and business requirements
12. Understand product features and benefits, ensuring knowledge is kept up to date in line with new products
13. Understand and deliver to merchandising guidelines to ensure effective product placement, and meeting the expectations of brand partners
14. Understand KPI targets and expectations to achieve results
15. Demonstrate commercial awareness and adopt right product, place and time compliance
16. Engage with and feedback issues to contribute to the wider business
17. Support with identifying development needs within the team
18. Support senior management to coach the team
19. Demonstrate strong, positive communication to all levels, motivating the team and building good working relationships within store
20. Support store manager to coach the team
Qualifications
The Requirements
21. Experience within luxury or premium retail at a management level
22. Vast knowledge and passion of luxury retail including building brand relationships
23. Background in retail operations
24. Experience leading large times in a fast paced environment
25. Proven track record of internal progression and development
26. Must be able to work well under pressure and to strict deadlines
27. Able to work a flexible schedule based on the company needs including early mornings, evenings and weekends on a full time basis
The person.
28. Demonstrates a high level of personal energy
29. Organised and able to plan ahead
30. Confident, assertive and personable
31. Positive and enthusiastic with a can do attitude
32. Great communication skills
33. Self-driven to upskill and learn
34. Resilient and resourceful
35. A natural coach and leader
Additional Information
The Rewards
36. Basic salary £33,000 per annum
37. Weekly/Monthly & Quarterly Commercial Bonuses
38. Stocktake Bonuses
39. Commission led bonuses across a wide range of products
40. Monthly Group Rewards and Recognition
41. Long Service awards
42. Join the Fearless1000 Incentive Scheme watch video to find out more
43. We offer a wide range of Development Courses with National Qualifications
44. 28 Days Holiday
45. 40% Instore Uniform Discount
46. Discounted Gym membership
47. Group Wide 20% Discount across all Frasers Group brands