Job overview
We are looking for an enthusiastic and motivated Cardiac Administrative Officer who has previous booking, referrals and ESR experience to join our team.
You will need to be able to communicate effectively with all staff members and have a sensitive understanding of children and vulnerable adults.
You will be responsible for maintaining the Cardiac Reception to a high standard, greeting patients, answering telephone enquiries, booking all cardiac tests and other administrative duties.
Main duties of the job
1. Being responsible for booking of all Cardiac Investigations appointments
2. Arriving and dealing with patients face to face when visiting the department
3. Answering the telephone and dealing with enquiries
4. Working efficiently independently, as well as part of an admin team and wider Cardiac Investigations team
5. Applying a caring and understanding approach to the needs of the patients and visitors within the department
6. Demonstrating good attention to detail
7. Communicating with staff and patients regarding technical data and to have an understanding/knowledge of medical terminology specific to Cardiac Investigations
8. Planning and booking diagnostic appointments with adherence to diagnostic booking rules
9. Organising and managing own workload
10. Being aware of and work in accordance with Trust and departmental policies and procedures
Working for our organisation
At UHSussex, diversity is our strength, and we want you to feel included to help us always deliver Excellent Care Everywhere, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.
Candidate Pack
Detailed job description and main responsibilities
Form constructive and effective working relationships with patients,
consultants, medical secretaries, bed manager, transport, GP surgeries, ward
staff, porters, rehabilitation nurses, heart failure nurses and arrhythmia
nurses.
Communicate complex information to staff, patients and relatives
Demonstrate a caring and understanding approach to the needs of the
patients and visitors within the department
Please note: This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants.
Person specification
Qualifications
Essential criteria
11. GCSE English Grade C or above
12. GCSE Maths Grade C or above
Knowledge & Ecperience
Essential criteria
13. Knowledge/use of appointment booking systems
14. Knowledge or previous use of patient information systems
Desirable criteria
15. Experience of working with Careflow
16. Experience of working with Evolve
17. Knowledge of six week diagnostic targets and booking rules
Equality, Diversity & Inclusion
Essential criteria
18. Evidence of having championed diversity in previous roles (as appropriate to role)
19. Evidence of having undertaken own development to improve understanding of equalities issues.
Important information for applicants:
A Note on AI Use in Applications
We value the individuality and authenticity that each candidate brings to the application process. While AI tools are increasingly accessible, we strongly discourage their use in completing your application. Your responses should reflect your own voice, experiences, and motivations—elements that are essential to a fair and accurate evaluation.
Applications that rely heavily on AI-generated content may misrepresent your abilities and could result in your application being rejected. We encourage you to take the time to present your genuine self, as this helps us better understand your potential and ensures a transparent selection process.
Closing Adverts Early: In the event of exceptional interest, we may close adverts earlier than specified.
Some of our adverts are capped for a limited number of applications; therefore, the advert will close once the cap has been reached. We therefore encourage you to submit your application as soon as possible if you are interested in the position to prevent you from missing out on applying for the opportunity.
Flexible Working: If you would like to explore potential options regarding flexible working please speak with the appropriate recruiting/line manager.
DBS Checks: As part of our commitment to a safe working environment, we undertake a Disclosure and Barring Service check on all new employees where the role is eligible for a criminal record check. We make offers in line with the Rehabilitation of Offenders Act 1975.
Skilled Worker Visa: Applications for Skilled Worker sponsorship are welcome for the roles that meet the Visa and Immigrations eligibility criteria. For further information please visit the gov.uk website searching for Skilled Worker. It is your responsibility as the applicant to ensure that you meet this criteria.
UHSussex reserves the right to close the role early if we receive a high volume of applications