Join PHL Group’s dynamic team as we seek a dedicated Administration Assistant to bolster our operations in delivering excellent administrative support. Your pivotal role will ensure the smooth running of various administrative tasks, guaranteeing the safe and efficient delivery of our services. As an esteemed member of our team, you will not only be responsible for task completion, but you will also contribute to fostering a culture of respect and adherence to our core values, particularly in our commitment to genuinely caring for our patients.
This full-time position is based at our Segensworth office and follows a 10:00 AM to 6:00 PM schedule with an annual salary of £23,809.50.
Key Responsibilities:
* Adherence to Key Performance Indicators (KPIs): Embrace and fulfil established KPIs, aligning your efforts with our overarching business objectives.
* Efficient Word Processing: Provide timely and accurate word processing services to our healthcare professionals, including the preparation of letters, reports, patient referrals, and more.
* Timely Task Completion: Ensure all administrative duties are executed within specified service levels, promptly reporting any deviations to the Admin Team Leader for resolution.
* Proactive Communication: Initiate outbound calls to facilitate timely and effective communication with patients, demonstrating a commitment to exceptional service delivery.
Key Skills and Experience:
* Attention to Detail: Demonstrate a keen eye for detail, ensuring accuracy and precision in all tasks undertaken.
* Independent Work Ethic: Exhibit the ability to work autonomously, efficiently managing workload and priorities.
* Effective Communication: Possess strong verbal and written communication skills, facilitating clear and concise interactions with colleagues and stakeholders.
* Proficiency in Microsoft Office: Showcase proficiency in Microsoft Office suite, particularly Excel and Word, to streamline administrative processes.
* Administrative Support Experience: Bring proven experience in providing administrative support to busy teams, showcasing your ability to thrive in a fast-paced environment.
* Adaptability and Willingness to Learn: Display a willingness to learn clinical systems and contribute to process improvement initiatives through documentation and refinement.
At PHL Group, we value individuals who are not only skilled professionals but also compassionate and dedicated team players. If you’re ready to embark on a fulfilling journey, contributing to our mission of excellence in patient care, we encourage you to apply and become an integral part of our collaborative team. We look forward to welcoming you aboard!
Due to the high volume of applications received we are unable to respond to unsuccessful candidates. If your application is of interest to us, we will normally contact you within 2 weeks of receiving your application.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period: therefore, we encourage you to apply early to avoid disappointment.
Benefits
* DSE Eye Tests and Spectacles. Up to £25 for eye tests, £50 for spectacles
* Employee Assistance Program - 24 hour helpline. 24/7 support for counselling, legal, medical & more
* Employee Recognition. ‘On the Spot’ & ‘Extra Mile’ Awards
* Family Friendly Policy. Support for maternity, paternity, adoption & fertility leave
* Long Service Award. Celebrating 5 & 10 years of service
* Menopause Support. HRT subscription covered & Menopause Pledge
* NHS Discount - Blue Light Card. Staff are eligible for the Blue Light Card which offers a range of official discounts
* Paid Sick Pay. 10 days per year
* Professional Development. Training, courses & team-building opportunities
* Workplace Savings and Low Interest Loans. Payroll savings & low-interest loans
* Your Birthday off!.
As part of our ongoing commitment to support the Armed Forces community, PHL Group has been awarded the Defence Employers Recognition Scheme Silver Award and Veteran Aware accreditation. These prestigious accolades highlight our unwavering dedication to supporting ex-military personnel, recognising the value that serving personnel, both regular and reservists, veterans and military families contribute to our business and our country.
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