Overview
TPS Parts Sales Executive – TPS provides independent garages and bodyshops with high-quality Genuine Parts and products to service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group and operates a national network of TPS Centres with a 1,500-strong workforce. The role is part of a team that aims to deliver excellent customer service and sales results while supporting a learning and development oriented workplace.
Responsibilities
* As a Parts Sales Executive you will work with the Sales Manager and team to deliver and achieve the Centre's business plan and sales objectives.
* Achieve personal KPI's and revenue objectives with target customers.
* Accurately identify parts to meet the customer sales requirements.
* Utilise all product promotions effectively to achieve specific targets set.
* Identify and leverage potential sales opportunities within the customer base.
* Maintain own product knowledge and awareness of competitor activity.
* Build strong working relationships with customers through regular contact on the phone and via face-to-face visits.
* Provide a high level of service to customers by understanding their requirements, responding to requests, progressing orders and providing expert advice.
* Provide timely communication to customers on their credit status.
* Assist, liaise with and support the TPS Centre team to ensure good working relationships and delivery of excellent customer service.
* Work with the Sales Manager and others to achieve sales targets and provide a joined-up approach to sales.
* Handle incoming calls and customer enquiries within KPI's, using the approved greeting.
* Ensure the proper and accurate use of all systems to search and order parts.
* Complete all required documentation accurately and promptly.
* Deal with all cash and credit card transactions in line with TPS Guidelines in the Operations Manual.
Qualifications
* A self-starter with a proven track record in building strong relationships and achieving sales targets in a B2B environment.
* Confident and capable communicator with proven experience of selling in a fast-paced and/or telesales environment.
* Passion for providing a great customer service experience.
* Excellent communication skills both verbally and in writing with the ability to build strong relationships with all key stakeholders.
* A team player with the drive and determination to achieve individual and sales targets on a weekly & monthly basis.
* Excellent attention to detail and accurate record-keeping.
* IT literate, preferably with a good working knowledge of MS Excel.
* A passion for the automotive industry.
#J-18808-Ljbffr